Explore announcements, FAQs and troubleshooting articles.
Reporting Updates January 2020
Facebook Reporting Updates (2019)
Instagram Creator Account (May 2019)
Instagram Reporting Updates (2019)
Instagram Rate Limit Change (Oct 2018)
Facebook Security Announcement (Sept 28, 2018)
Sprout Social Design Refresh
Analyze Social Performance
Configure Advanced Permissions
Collaborate with Your Team
Engage with Smart Inbox
Why am I being asked to communicate using my Sprout Social registered email address?
What browsers does Sprout Social support?
Facebook Sent Messages Report vs. Facebook Insights Post Level Report
What is the difference between Sprout Social's Twitter reach and Twitter's impressions?
Can I view trends about brand keywords in the Trends Report?
Are Retweets included in the mentions for my Trends Report?
Error validating access token: The user is enrolled in a blocking, logged-in checkpoint
Issue Connecting Your Facebook Page: "It's okay to click okay."
Missing Report Data
Why can I see messages that are hidden on Facebook in the Smart Inbox?
Why do I see no results for my keyword search?
Why don't I see data in my Engagement Report?
Still need help?
Find out how you can get in touch with our helpful Support team.