Network API limitations
Due to API limitations, certain features and functionality may not be available in Sprout Social. This article details limitations on the data each network allows third-party tools like Sprout to send and receive.
Network restrictions for Facebook include:
- Displaying images from Facebook reviews
- Pulling in comments from Facebook Events into the Smart Inbox
- Monitoring and engaging with Facebook check-ins in the Smart Inbox
- Seeing posts from other Business Pages that your Business Page has liked
- Getting a notification when you have a new Follower
- Sending a private message from a personal Facebook account
- Using reactions other than Likes from the Smart Inbox
- Replying to a private message more than 7 days old
- Publishing a post with a background color or image
- Publishing a post that includes feeling/activity options
Network restrictions for LinkedIn include:
- Mentioning personal profiles of users who don't follow your Page
- Resharing posts
- Getting metrics for videos posted to personal profiles
- Capturing thumbnails for LinkedIn document or carousel posts in the Post Performance Report
Network restrictions for Instagram include:
- Liking Instagram comments or posts
- Seeing recent new followers
- Messaging recent new followers
- Following/unfollowing accounts
- Blocking accounts
- Seeing mentions on Instagram Stories and Ad Comments
- Hiding comments on Ads
- Commenting on photo tags
- Adding swipe-up links to Stories
- Posting ALT text
- Adding post sponsors
- Publishing more than 25 posts per day
- Including closed captioning on Reels
TikTok
Network restrictions for TikTok include:
- Seeing user avatar images for profiles not connected to Sprout
- Receiving direct messages in the Smart Inbox
- Adding music, audio, gifs or text overlay through Sprout
- Adding voiceovers or stitching videos
- Including more than 150 characters in a video description
- Tagging products
- Listening in TikTok
- Getting audience gained/lost metrics in the Profile Performance Report
- Separating organic and paid video metrics
Network restrictions for Twitter include:
- Receiving a message in the Smart Inbox when a user tags your profile in a photo or video
- Pinning/unpinning Tweets
- Creating Twitter polls
- Tagging users in images
- Pulling in metrics from Twitter Live broadcasts
- Getting hashtag usage metrics
YouTube
Network restrictions for YouTube include:
- Liking/unliking comments
- Adding info cards
- Adding end screens
- Creating Community posts
