Engagement

Move at the speed of social to humanize your customer connections and build loyalty through exceptional customer care and community experiences.

How do I use different modes for the Smart Inbox?

Sentiment for Messages

How do I use Enhance by AI Assist?

How do I use Macros?

Inbox Views

Inbox Search

What’s the best approach to Case Management for my Care Team?

How do I set my status in Sprout?

Using Case Management in Sprout

Conversations

How do I assign Cases in Sprout?

How do I use Cases for Teams?

What is the People View?

Contact Profile Views

Audience Size Influencer Indicators & Custom VIP Lists

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