Audience Size Influencer Indicators & Custom Contact Lists

Audience Size Influencer Indicators in Sprout Social provide a visual cue about the follower counts of Twitter users that appear in the Smart Inbox, Feeds and X Search.

Note: You must have Manage Advanced Inbox Features Smart Inbox and the X Search Listening feature permissions to access these options.

If an X user has reached a minimum follower threshold, one of three different colored labels appear next to their avatar. The color depends on the number of followers they have:

• Follower counts between 2k - 10k has a light blue label.
• Follower counts between 10k - 100k has a green label.
• Follower counts over 100k has an orange label.

Note: These colors and their follower thresholds are preconfigured and not customizable.

Additionally, hover your mouse cursor over an X user's avatar to see a summary of relevant information about them, including their follower count.

Custom Contact Lists

Users with the Manage Advanced Inbox Features feature permission can configure a Custom Contact List, which adds a Contact label next to select X, Facebook, Instagram and LinkedIn user avatars. The label is also visible when you hover over the avatar.

Only the Account Owner or Account Managers can configure this Contact List. But all users can add or remove profiles from Contact Lists.

To configure the list:

1. Click the overflow menu at the top of the Smart Inbox.
2. Click Manage Contacts. You're taken to the Contact Lists of your Inbox Settings.
3. Click to configure an existing list, or click Add new list to create a new Contact list.
4. Enter a name for a list and then start adding social profiles to it.
5. Optional: Contact Lists can be toggled as "Block lists." Block lists prevent messages from being routed to Salesforce Service Cloud if the message is sent from a social profile added to a Block list.
6. Click Save.

While there is no limit to how many profiles you can add to a Custom Contact List, Sprout recommends you keep it under 1,000 to ensure performance is not compromised.  

Note: You can create up to 60 different Contact Lists.