Contact Profile Views

Contact Profile Views are unique to Sprout Social, providing a window into users' activity on social media. From this view, you can reply, add custom contact information or notes, and even see complete message history between you and your customer.

The following networks support Contact Profile Views in Sprout:

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram

To get started, simply click on a user's avatar. A new window will pop up.

Twitter

To the right of the reply area, Sprout displays bio information coming in directly from Twitter to provide additional context about the person you're responding to.

When you click to expand Contact Info, you and your team are able to add pertinent information about a user. 

Twitter_Contact_Profile_View_Priscilla.png

If you scroll down past Contact Info, you will see Follow Status between the user and your connected Twitter accounts. You are able to follow or unfollow a user from here.

Twitter_Follow_Status.png

Beneath Follow Status, you can see which of your public and private Twitter Lists the user has been added to. From here, you can add the user to an existing list or create a new list to add them to.

Note: Users will not know they have been added to a private Twitter List.

Twitter_Lists_Priscilla.png

If you'd like to provide your team with additional information about a user, simply click the Notepad icon to the right of the user's Display Name. Added Notes will appear in yellow within the History section of the left navigation bar.

Add_A_Note_Twitter.png

If you have a Direct Message History with a user, you can isolate those messages from the left navigation bar. This will also give you access to their Tweets, messages that contain Mentions of their username, their Followers or the Twitter users they're Following.

Facebook

When you click on a Facebook user's avatar in the Smart Inbox, a window opens to display History. 

Facebook_Contact_View.png

Similar to Twitter Contact Profile Views, you and your team can add pertinent information about a user under Contact Info. You also have the ability to click on the Notepad icon to add additional context.

If you have a Private Message History with a user, you can isolate those messages from the left navigation bar.

LinkedIn

When you click on a LinkedIn user's avatar in the Smart Inbox, a window opens to display History. 

LinkedIn_Contact_View.png

Similar to Twitter Contact Profile Views, you and your team can add pertinent information about a user under Contact Info. You also have the ability to click on the Notepad icon to add additional context.

Instagram

When you click on an Instagram user's avatar in the Smart Inbox, a window opens to display History.

Instagram_Contact_View.png

Similar to Twitter Contact Profile Views, you and your team can add pertinent information about a user under Contact Info. Beneath Contact Info, you will see Follow Status between the user and your connected Instagram accounts. You are able to follow or unfollow a user from here. You also have the ability to click on the Notepad icon to add additional context. 

Note: History between you and a user goes back 90 days on the Premium plan. Users on Corporate and Enterprise get history as far back as 2010.

Next Steps

You've finished the Engagement Basics series, but there's still more to learn.

When you're ready, continue on to learn about additional Engagement features

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