Bluesky Comments in Smart Inbox FAQ
Table of Contents
Which plan levels include Bluesky Comments in the Smart Inbox?
Bluesky Comments in the Smart Inbox is available on all Sprout plan levels: Standard, Professional, Advanced, and Enterprise.
Do I need to reconnect my Bluesky profile to see comments in the Smart Inbox?
No. If your Bluesky profile is already connected to Sprout, comments will begin appearing in your Smart Inbox automatically. No re-authentication is required.
What engagement actions can I take on Bluesky Comments in Sprout?
You can reply to and like comments, hide or unhide comments, and block users. Deleting comments or replies isn’t supported in Sprout; use Bluesky directly to delete.
What context will I see with a Bluesky comment?
The thread view shows the parent post and includes a link to the post on Bluesky.
Can I use Automated Rules with Bluesky Comments in the Smart Inbox?
Yes. Bluesky Comments support all Automated Rule actions including auto-tag, auto-reply, auto-assign, auto-complete, hide message, and send to Salesforce. You can combine these with criteria like "has word or phrase" or sentiment filters.
Will Bluesky Comments appear in my Inbox reports?
Yes. Bluesky Comments are included in the Inbox Activity Report, Inbox Team Report, Inbox Export (CSV), and Case Management Report.
Are Bluesky Comments available for customers on the EU datacenter (EUDC)?
No. Bluesky Comments are available in the US datacenter (USDC) only at launch. This is consistent with other Bluesky features in Sprout, which are currently USDC-only.
Does this include Bluesky mentions or DMs in the Inbox?
No. This release covers comments on your owned Bluesky posts only (replies to your posts). Bluesky @mentions and Bluesky DMs are separate efforts and are not included in this release.
Can I create Cases from Bluesky Comments?
Yes. You can create a Case from any Bluesky Comment, just as you would from comments on other networks. Cases created from Bluesky Comments will appear in the Case Management Report.
Will Bluesky Comments be available in the Sprout Public API?
You can access Bluesky Comments through the Messages endpoint.
If a comment is edited or deleted on Bluesky, will it update in Sprout?
No. Once a comment has reached Sprout, subsequent edits or deletions made on Bluesky are not reflected in Sprout.
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