Contacting Sprout Social Support

This article outlines how you can get in touch with Sprout Social’s support team or access self-service training recordings.

 

Contacting Support

The Support Team is available Monday - Friday, on a 24 hour basis. If you encounter technical issues while using the platform and need to contact the Support Team, you can use the following options:

Live Chat Support

To use Live Chat Support:

  1. Navigate to the right-side panel in Sprout.
  2. Click Screenshot_2020-11-17_at_10.26.45.png
  3. Click Live Chat. The chat window appears and you can pose your question.Livechat.gif

Live Phone Support

You can call the Support Team Monday - Friday at 1-866-878-3231. 

Ticket Support

You can email the Support Team via this link.

Note: For issues related to your plan level, pricing and general questions about your account, you can reach out to success@sproutsocial.com

Premier Success 

The Premier Success option guarantees a two hour response time from the Support Team. You can reach out to your Sprout Account Manager for more details on pricing for this, as well as the other benefits of Premier Success.

 

Self Service Training Recordings

If you are a new Sprout user and would like to get up to speed on using the platform, we recommend using the pre-recorded webinars in the Learning Portal.

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