Error validating access token: The user is enrolled in a blocking, logged-in checkpoint
Issue Connecting Your Facebook Page: "It's okay to click okay."
Missing Report Data
Why can I see messages that are hidden on Facebook in the Smart Inbox?
Why do I see no results for my keyword search?
Why don't I see data in my Engagement Report?
Why don't I see the chart in the Trends Report?
Why do the Bit.ly links I shortened using Sprout Social look like t.co links in Twitter?
Why is Bit.ly giving the same URL each time I shorten a link?
Why does my Engagement report data vary per user?
Why did my profile get disconnected?
Troubleshooting Zendesk Connection Settings
Why are my Facebook private messages showing up as Unread?
Why can't I see my Facebook profile photo in Sprout?
Why can't I see data for my Twitter profile?
Why can't I see any data for my Facebook profile?
My Facebook post says it failed due to a bug in the API
Why are duplicate tweets being sent to my Twitter account?
Troubleshooting browser issues hard refreshes and clearing your browser's cache.
Unknown Twitter error
Your Twitter message could not be sent due to rate limits
Your Twitter message could not be sent due to an invalid or expired token.
Why Do Posts And Comments For Some Users Appear on Facebook But Not Sprout Social?
The Facebook Post has either been deleted or is no longer visible outside of Facebook.com
Facebook App Privacy Settings
Facebook is Preventing me From Responding to A Private Message
The user hasn't authorized the application to perform this action or The Application Is Not Authorized
The user must be an administrator of the page in order to impersonate it
Facebook blocking content or marking link as spam, the URL you supplied is invalid
Still need help?
Find out how you can get in touch with our helpful Support team.