September 2023

Releases this month

• September 6 - Advanced & Professional Plans: Alt text indicator
• September 6 - LinkedIn personal profile comments
• September 7 - Split pane mode for Tasks
• September 7 - Store Code and Zip Code available for GMB reviews
• September 8 - Proximity match in Listening
• September 12 - Message Ideas by AI Assist in Employee Advocacy
• September 13 - Delete messages in Listening
• September 14 - Dynamic date ranges for Calendar sharing
• September 14 - Updated Tag Management UI
• September 18 - Reply Approval Rejection details
• September 19 - Delete additional private messages
• September 19 - X/Twitter API changes
• September 19 - Bulk user management in Employee Advocacy
• September 26 - Tasks for Teams
• September 27 - Optimal Send Times in Employee Advocacy
• September 28 - User language settings in Employee Advocacy

September 6, 2023

Check assets for Alt Text at-a-glance

For Advanced & Professional Plans only: Now you can quickly determine which of your assets in the Asset Library contain alt text with the new alt text indicator. Make sure you never miss an opportunity to create the most inclusive posts for your audience with alt text.

Learn more about managing assets in the Asset Library with this overview.

September 6, 2023

Boost engagement with LinkedIn personal profile post comments in the Smart Inbox

Monitor comments on personal LinkedIn posts and drive more and better engagement. You'll start to see personal comments appear in your Smart Inbox for any personal profiles connected to your Sprout account. Filtering on your LinkedIn messages in the Smart Inbox now shows both Company and Personal comments.

 

 

Learn more about responding to LinkedIn post comments with this overview.

September 7, 2023

Speed up your care workflows with Split Pane Mode for Tasks

You no longer have to open and close the full-screen view when working through your Tasks in Sprout. Work quicker by selecting the layout that works best for you all while keeping track of upcoming work, making prioritization easy.

Note: The toggle appears when Split Pane Mode is available for your account.

Learn more about enabling Split Pane Mode with this overview. 

September 7, 2023

Better differentiate your GMB locations in filters and Reviews with Store and Zip codes

Store Codes and Zip Codes now appear on all available GMB locations connected to Sprout. Store and Zip codes appear for your locations from the date you connected your GMB profile to today.

Better manage your reviews and uncover insights about your customers' experience directly in Sprout.

Learn more about connecting and using your GMB locations in Sprout with this overview.

September 8, 2023

Get pinpoint accuracy in your Listening queries with proximity matching

Now you can use Proximity Match in the Listening Query Builder to find two terms within a specified number of words from each other. Cut through the noise and craft more exact Listening queries.

Learn more about setting up queries in Listening in this overview.

September 12, 2023

Quickly create multiple message options in Employee Advocacy with Message Ideas by AI Assist

Employee Advocacy users can now generate multiple Message Ideas with AI Assist, Sprout's integration with OpenAI. Get instant inspiration and give your team the options they need to share content with their networks.

Learn how to use Message Ideas by AI Assist in this overview.

September 13, 2023

Cut through noise and unwanted messages by deleting messages in Listening

Listening customers can now delete single or multiple messages in Listening. Clean up your Topics by removing unwanted or irrelevant messages.

Learn more about message actions in Listening in this guide.

September 14, 2023

Keep your stakeholders informed without any additional work with Calendar Link Sharing

Now you can add additional dynamic date rangers to the Calendar View you want to share so that your shared links automatically update to reflect current date ranges. Gone are the days of creating multiple links and resharing your Calendar Views over and over again.

Learn more about the benefits of Link Sharing and providing insight into your Publishing Calendar here.

September 14, 2023

Maintain tags with ease with the new Tag Management UI

For Professional & Advanced Plans: The overall experience and efficiency of managing tags is now easier than ever with the updated Tag Management UI. Now you can quickly view your Campaign tags, Tags and Archived tags in a list format and take precise actions to edit, archive and delete. Select your desired Group from the dropdown to cull down the list and focus on all the tags for a specific Group.

Note: Your Tag Management screen will automatically update when this feature is live for your account.

Learn more about how to organize and maintain your tags in this new UI experience with this overview.

September 18, 2023

Understand message rejection reasoning directly when replying in Sprout

For Professional & Advanced Plans: Previously, reply rejections and any associated notes weren't visible to agents working in the Salesforce reply component or when viewing message details in the Smart Inbox. You'd only see this information via the Notifications Drawer or email.

Now you can see reasoning and details when an approver rejects a reply directly when responding to messages, so you can comment inline, rather than creating additional workflows that take you out of the reply component or the Smart Inbox.

Note: The message reply window in Salesforce and Sprout will automatically update when this feature is live for your account.

Learn more about reply approval workflows with this overview.

September 19, 2023

Keep your Inbox organized with the ability to delete additional private messages from Sprout

Now you can delete private messages from Instagram and Google's Business Messages from Sprout. Just like deleting Facebook PMs, you can now clear out old, outdated messages in the Smart Inbox. Note that deleting a message from Sprout does NOT remove it from the native network.

Learn more about the message actions you can take with this how-to. 

September 19, 2023

X/Twitter API changes

X (formerly known as Twitter) recently announced changes to their API that affect all third-party apps like Sprout. As a result, beginning on September 19 you'll see the following changes in Sprout:

Publishing

• In order to mention users, you need to enter the full X profile name in Compose rather than searching for it.
• You can’t include locations on your X posts.

Engagement

• In order to tag users in the Smart Inbox, you need to enter the full X profile name rather than searching for it.
• You can’t access the Mentions tab for X messages in the Smart Inbox when replying in the reply layer.
• Twitter Keyword Search and Twitter People search aren’t accessible in the Smart Inbox. Note that this does NOT impact Brand Keywords.

Reporting

• In order to add competitors to competitor reports, you need to enter the full X profile name rather than searching for it.

Listening

• In order to add users to your Queries, you need to enter the full X profile name rather than searching for it.
• You can no longer access Twitter search in Listening. You can still add X as a source in your Listening Queries.

Learn more about these changes in this overview.

September 19, 2023

Instantly manage Employee Advocacy with bulk user actions 

Now Employee Advocacy administrators can change user roles, assign teams and remove users in bulk. Save time and get your users up and running faster.

Learn how to configure user settings in Employee Advocacy in this guide.

September 26, 2023

Streamline your care operations using Tasks for Teams

Tasks for Teams aims to help you and your care team improve their experience working from shared work streams to more reliably answer customer questions, resolve issues and enhance your brand’s reputation on social.

Note: This feature is only available on Advanced & Professional plans. Once available, you'll see the Team dropdown appear when tasking messages in Sprout.

Get started with Tasks for Teams with this how-to.

September 27, 2023

Take the guesswork out of scheduling your Advocacy Stories with Optimal Send Times in Advocacy

Advocacy readers can now use Sprout’s proprietary, AI-powered Optimal Send Times to schedule the best times to post Stories. When you select Choose the best time for me, Advocacy returns the best time to post based on your timezone and selected networks.

Learn more about composing Stories in Advocacy in this guide.

September 28, 2023

Choose the language that works for you with the language setting in Employee Advocacy

Employee Advocacy users can now select English, Spanish, French, Italian or Portuguese as their preferred language in Personal Settings or when creating an account. Users can choose their language, even if it's different from the organization-wide language.

Learn more about Personal Settings in this overview.