How can I engage with messages in Listening?

Message actions provide quick ways to accomplish common tasks within Listening. These actions are similar to how you engage with messages in the Smart Inbox.

Note: These features require Manage Topic permissions.

You can perform the following actions on messages in Listening:

• Translate messages
• Email messages
• Save message text to the Asset Library
• Quote tweet and retweet messages
• Repost messages to Facebook
• Repost messages to Instagram
• Delete messages
• Like a message
• Send a message to Compose
• Start a team conversation from a message
• Reply to X messages
• Reclassify a message’s sentiment

Translate messages

You can translate messages in Listening to your default language.

Note: Sprout integrates with Google Translate for the language translation feature. Set up your default language in Settings > Personal Settings.

To translate a message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu on the message you want to translate.
3. Select Translate. Your translated message will appear.

Email messages

You can email a message in Listening to any email address. To email a message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu on the message you want to email.
   
   
   
3. Enter up to 50 email addresses. The From field is attached to your account’s email address and can’t be edited.
   
4. (Optional) Edit the subject line and email body.
5. Click Send.

Save message text to the Asset Library

Sometimes a Listening message includes quotes, hashtags or URLs that you want to save for future use. You can save a message as a text asset in Sprout’s Asset Library.

To save message text:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu icon on the message text you want to save to the Asset Library.
3. Select Save Text to Asset Library. The Asset window will open.
4. Enter a title for the asset and any tags or context.
5. Click Add Asset.
   
   

Quote tweet and retweet messages

You can quote or repost to any of your own X profiles. To repost a post:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu on the message you want to quote tweet or repost.
3. (For reposts) Select Retweet and select the profile you'd like to use. Your repost immediately posts to your profile.
   
   
4. (For quote posts) Select Quote Tweet. The Compose window opens.
5. (For quote posts) Select the X profile you’d like to use. 
6. (For quote posts) Add any text.
   
   
7. (For quote tweets) Click Send or Schedule.

Repost messages to Facebook

You can repost Page Wall Posts and visitor Posts found on Pages to any of your own Facebook profiles. To repost a Facebook message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu on the message you want to repost.
3. Select Repost to Facebook. The Compose window will open.
   
   
4. Select the Facebook profile you’d like to use and add any post text.
5. Click Send or Schedule.

Repost messages to Instagram

You can share Instagram posts to your followers with the Repost messages to Instagram feature.

Note: We recommend tagging the original author in your post for attribution.

To repost an Instagram message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the three-dot overflow menu on the message you want to repost.
3. Select Repost to Instagram. The Compose window will open.
4. Select the Instagram profile you’d like to use and add any post text.
5. Click Send or Schedule.
   
   

Delete messages

You can delete messages in Listening to reduce Topic noise. Delete messages from the Messages tab or from the Message Explorer.

To delete a single message:

1. Navigate to the Messages tab in your Listening Topic or to the Message Explorer.
2. Click the delete icon on the message you want to delete. A confirmation message appears.

To delete multiple messages:

1. Navigate to the Messages tab in your Listening topic or to the Message Explorer.
2. Select the messages you want to delete.
3. Click the delete icon on the menu. A confirmation message appears.

 

Like a message

You can like messages from X, Facebook and LinkedIn. If you have multiple profiles on the same social network, you can choose which profile will like the message.

Note: You can only like messages using profiles from the same social network.

To like a message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the Like icon. On X, the icon is a heart and on Facebook and LinkedIn the icon is a thumbs-up .
   
   

Send a message to Compose

You can send a Listening message, including its associated media, to the Compose window. From there, you can create and publish messages to any of your linked networks. To send a message to Compose:

1. Navigate to the Messages tab in your Listening topic.
2. Click the pencil icon on the message you want to send to Compose.
3. Select the profile you’d like to use from the profile picker. You can edit the post or add any labels, campaigns or workflows.
4. Click Send or Schedule.
   
   

Start a team conversation from a message

If you discover that a message in Listening needs attention, you can start a team conversation and collaborate with other Sprout users on your team. To start a conversation:

1. Navigate to the Messages tab in your Listening topic.
2. Click the leaf icon .
3. Type your message.
4. Press Enter.

Reply to X messages

You can reply to messages from X.

To reply to a message:

1. Navigate to the Messages tab in your Listening topic.
2. Click the reply icon .
3. Compose your reply.
   
   
4. Click Send.

Reclassify a message's sentiment

Messages in Listening are automatically categorized by sentiment as positive, neutral or negative. You can change a Listening message’s sentiment categorization.

Note: Sentiment reclassification only affects the message in Listening, not if it appears elsewhere such as the Smart Inbox.

To reclassify a message’s sentiment:

1. Navigate to the Messages tab in your Listening topic.
2. Click the sentiment icon on the message you want to reclassify.
3. Select Positive, Neutral, Negative or Unclassified.
   

If you want to reclassify the sentiment of more than one message at once, you can select multiple messages. 

To reclassify the sentiment of more than one message:

1. Select the messages you want to reclassify.
2. Click the sentiment icon .
3. Select Positive, Neutral, Negative or Unclassified.

You can reclassify all messages (up to 1000) by clicking the checkbox at the top of the Messages window.

Note: Please note that it may take up to a minute for message sentiment changes to take effect.

You can also reclassify more than one message at once from the Message Explorer. To reclassify messages from the Message Explorer:

1. Select the messages you want to reclassify from the Message Explorer window.
2. Click the sentiment icon .
3. Select Positive, Neutral, Negative or Unclassified.

You can reclassify all messages (up to 1000) by clicking the checkbox at the top of the Message Explorer.