May 2023

Releases this month

May 1, 2023

Never miss a chance to improve with automated customer feedback requests

Advanced Plan users can now opt to automatically send feedback requests to customers after they close a Task on a private Twitter or Facebook message. Get the feedback you need when you send requests instantly.


Learn how to set up customer feedback requests in this guide.

May 2, 2023

Premium Analytics: Hone in on posts that matter most with keyword search in the Competitor Posts Report

Now Premium Analytics users can use keyword search in the Competitor Posts Report to locate specific competitive posts for more streamlined analysis. 


Learn more about all the Premium Analytics features available for this report with this overview.

May 3, 2023

Extend your reach with LinkedIn mentions in Employee Advocacy

Advocacy customers can now mention LinkedIn Company Pages, Showcase Pages and School Pages in their Stories and message ideas. Find your target audience when you mention LinkedIn Pages in Stories you share from Sprout or Advocacy.


Learn how to share Stories and use message ideas.

May 8, 2023

Triage and focus on tasks with the new Task filter in the Smart Inbox

Now you can filter the Smart Inbox based on whether messages have an assigned Task or not. You can filter for messages that don't currently have a task assigned and create custom views for tasked messages with this new filter.


Learn more about using tasks in Sprout with this overview.

May 9, 2023

Take action on messages directly when sending a private reply

Now you can hover over messages in private replies with your audiences to take additional actions. Mark individual messages as complete, assign a Task, create a Macro or start a Conversation just as you would from the Smart Inbox.


Learn more about responding to messages across various networks with our overview articles.

May 9, 2023

Re-authenticate profiles across Groups

You can save time when it comes to profile reauthorizations in Sprout. Before, users would have to manually reauthorize profiles across groups, one by one, or find another user to reauthorize profiles they didn't have access to. Now, users with the Manage Profiles permission can reauthorize a profile once and have the authorization apply across all Groups that profile is a part of.


Learn more about troubleshooting profile disconnections and reauthorizations with this overview.

May 10, 2023

Get even more brand insights with up to 250 Facebook Pages in a Listening Topic

Now Listening customers can add up to 250 Facebook Pages to a Listening Topic. Stay up-to-date with all the conversations happening around your brand.


Learn how to set up Listening Topics in this how-to.

May 11, 2023

Spotlight employees and company pages with LinkedIn @mentions

Now you can @mention both LinkedIn company pages and personal profiles when creating content in Compose. Connect with your LinkedIn audience in a whole new way with Sprout.

Note: Make sure to reauthorize your LinkedIn profile to gain access to this feature.


Learn more about publishing to your LinkedIn Company Page in this guide.

May 11, 2023

Get at-a-glance insights with enhancements to Smart Categories in Listening

Listening customers now see spelling variations for people, places and things grouped together in the Smart Categories section in the Conversation Tab. Hover over a keyword to see any alternate spellings or variations that are grouped together.


Learn more about Listening Topic Insights in this overview.

May 11, 2023

Manage your billing contacts directly in Sprout

Now, if you pay in or out of app, users with the Manage Billing permission can add up to six billing contacts in their Billing & Plan settings. Add anyone who needs to get notified of invoices or other important billing notifications, regardless if they're a Sprout user or not.


Learn more about managing billing preferences and invoices with this how-to.

May 12, 2023

Access details around your LinkedIn Polls in Sprout

Now you can see comments on your LinkedIn Polls in the Smart Inbox and see your published polls on the Publishing Calendar. While you can't create polls from Compose, you can ensure your engagement strategy and publishing timelines are comprehensive.

Plus, you can also share LinkedIn polls as Stories in Employee Advocacy for both personal and company pages.

Learn more about the message types you can expected to see in the Smart Inbox and how to leverage your Publishing Calendar.

May 16, 2023

Add threaded replies to Instagram Ad Comments

Previously, when you would reply to an Instagram Ad Comment from the Smart Inbox in Sprout, it would appear as a new comment. Now, when you reply to ad comments, they appear as threaded under the parent comment on Instagram. 

Learn more about responding to Instagram messages in the Smart Inbox with this overview.

May 16, 2023

Don't waste time maintaining external spreadsheets of query keywords, reduce noise automatically

Now you can exclude common spam keywords from their queries. Cut through the noise and get the messages you need.


Learn how to set up Listening queries in this guide.

May 16, 2023

Add Content Types into your Automated Rules in the Smart Inbox

Now you can select content type criteria for your Automated Rules to help eliminate some of the most common forms of spam. You can choose from three content types including Images, URLs or Emojis. This way, your Automated Rules can complete messages and remove them from the Smart Inbox when they ONLY contain images, URLs or emojis.


Learn more about creating Automated Rules with this overview.

May 17, 2023

Directly publish TikTok videos up to 10 minutes long with Sprout 

Previously, you could only post TikTok videos that were 60 seconds long and anything longer would require the mobile publishing workflow. Now you can directly post videos up to 10 minutes to TikTok using Compose.

Learn more about posting to TikTok with this overview.

May 18, 2023

Streamline your video content strategy when you connect your TikTok Personal Account to Sprout

Connect your TikTok Personal Account and take advantage of Sprout's powerful TikTok integration. Now you can compose posts, moderate comments and get the analytics you need for your Personal and Business Accounts.


Learn how to connect your TikTok Personal and Business Accounts to Sprout in this how-to.

May 22, 2023

Get Tasks to the right teams at the right time with updated types and priorities

Now you can make sure the right teams take action on the most important Tasks in Sprout with updated Task Types and Task Priorities. You can classify Tasks as a Question or Feedback in addition to your original choices. You can also change the Priority of a Task, choosing from Critical, High, Medium and Low. Regardless if you're using desktop or are on the go with Sprout mobile, you can make sure teams are responding to Tasks on time.


Learn more about tasking in Sprout with this overview.

May 24, 2023

Track your content performance by each share with new Advocacy export options 

Employee Advocacy customers can now export metrics for individual shares of content. Get the details you need about the impact of your Advocacy strategy. 


Learn more about reporting in Employee Advocacy in this overview.

May 24, 2023

Advanced Plans: Create accessible content for your audiences by including alt text on images in the Asset Library

Now you can add alt text descriptions to the images in the Asset Library. You can enter up to 256 characters to describe your images to create a more inclusive experience. Plus, your alt text appears in Compose in the Descriptive text area when it's time to post.

Note: If you previously used the Description field, it was renamed to Internal notes and any text you had remained in the field. 


Learn more about images in the Asset Library with this how-to.

May 25, 2023

Get the full scope of your LinkedIn performance with poll data in reporting

Now you can get data on your LinkedIn poll performance in the LinkedIn Pages and Post Performance Reports in Sprout. 


From the Post Performance Report, you can tag Poll posts and see poll votes in the Top Post widget. Premium Plan users can also take advantage of the Poll content type filter.

From the LinkedIn Pages Report, you can see Polls included in the Publishing Behavior widget.

May 26, 2023

Further streamline your Instagram publishing efforts by posting Stories directly from Sprout

You no longer need to assign a Mobile Publisher or use the Mobile Publishing workflow for Instagram Stories. Instead, you can directly schedule and post Instagram Stories from Sprout. 


Learn more about creating Instagram Stories with this overview.

May 30, 2023

Expand your Advocacy reach with mobile publishing to Instagram Personal Profiles

Now Employee Advocacy customers can share image Stories to Instagram Personal Profiles. In addition, all Advocacy customers can now publish Stories to Instagram Business Profiles on the web app or mobile.


Learn how to use the Advocacy mobile publishing workflow in this how-to.

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