October 2026
Table of Contents
Sprout Social's release notes are a great way to keep up-to-date and make the most out of new feature functionality released in the Sprout platform.
Get a breakdown of new features and updates below. Each section gives you a quick sneak peek of the update and what it can bring to your social team.
Released this month
- October 22, 2026 - Widget-Level Date Filtering in My Reports + New Date Range Presets
- October 16, 2026 - Care Reporting: Granular Goal Time & Handle Time Metrics
- October 8, 2026 - Real-time Case Assignment for Care Agents
- October 6, 2026 - LinkedIn Member Page @Mentions in the Smart Inbox
- October 5, 2026 - Instagram Collaborative Post Reporting Enhancements
- October 2, 2026 - Update to Repost Tracking in Sprout Listening
October 22, 2026
Widget-Level Date Filtering in My Reports + New Date Range Presets
Premium Analytics users can now set a custom date range on individual widgets in My Reports! Customize and set any widget to its own date range with optional comparison period, and every other widget in your report will keep following the report-level date range.
This makes it easy to mix time frames or keep a widget focused on a specific campaign or set time range (ie last week) all in one report. To get started, open a widget's configuration menu and select Edit Date Range.
Widgets with a custom date range show an override indicator, so you and anyone viewing your report can see why that widget's numbers cover a different period. These indicators also appear on Shared Links and PDF exports.
We've also improved the date picker across all Sprout reporting. The date picker for reports now has six new presets (last quarter, last year, week to date, month to date, quarter to date and year to date), and a new Recents section saves your last five custom date ranges.
Check out this article for more information!
October 16, 2026
Bluesky Comments in Smart Inbox
Bluesky Comments are now available in the Smart Inbox. If you have a Bluesky profile connected to Sprout, comments on your owned Bluesky posts will automatically appear in your Inbox alongside messages from your other social channels — giving you one unified place to monitor and engage with your Bluesky community.
You can reply to and like comments, hide or unhide comments, and block users. Deleting comments or replies isn’t supported in Sprout; use Bluesky directly to delete. Bluesky Comments also work with Automated Rules, Cases, Inbox reporting, CRM integrations including Salesforce, and the Sprout Public API.
To get started, filter your Smart Inbox by Bluesky Comments under the Message Types dropdown. No additional setup is required beyond having a connected Bluesky profile.
This feature is available on all plan levels (Standard, Professional, Advanced, and Enterprise) in the US datacenter. Learn more here.
October 16, 2026
Care Reporting: Granular Goal Time & Handle Time Metrics
We introduced five new performance metrics, and clarified how Average Handle Time is calculated in the Case Management Report for Premium Analytics users. These new metrics provide care teams with precise, trustworthy visibility into agent responsiveness and goal achievement by aligning calculations directly with actionable customer interactions.
First Replies to Goal Time (Replied), Replies to Goal Time (Replied), and Cases Handled to Goal Time (Closed) calculate only against cases that were actually replied to or manually closed. This means these percentages reflect true agent compliance rather than being diluted by unreplied or automated volume.
This update also introduces dedicated Open Time metrics, including Average Open Time per Case and Cases Handled to Goal Open Time. Average Open Time per Case measures the average length of a single Open period for a case, averaged across cases. When a case is reopened, its Open periods are averaged rather than added together, so each case counts equally regardless of how many times it was reopened. The metric excludes On Hold and unassigned time and respects configured custom business hours. Learn more here.
October 8, 2026
Real-time Case Assignment for Care Agents
Care agents can now see and act on newly assigned cases as soon as they arrive. With real-time case delivery, cases assigned to you show up in your My Cases view without a manual page refresh, so there's less idle time between conversations. This works for both automatic and manual assignments.
If your list is empty, new cases appear right away. If you're already working through cases, new ones wait in a New Cases banner at the top of your list until you choose to view them. That way your scroll position and case order stay where you left them.
Real-time delivery also makes reporting more accurate. New cases no longer wait for the next scheduled refresh before they're visible, so Average Reply Time from Assignment in the Case Management Report (Assignee Performance tab) now shows how long agents actually take to respond, not how long the case took to appear on screen.
Real-time case assignment is now available on Standard, Professional, Advanced, and Enterprise plans for users working in the Engagement and Care views. To get cases in real time, make sure your New Case notification is turned on. Automatic case assignment is available on Advanced and Enterprise plans. Average Reply Time from Assignment requires Advanced or Premium Analytics. Learn more here.
October 6, 2026
LinkedIn Member Page @Mentions in the Smart Inbox
Sprout now supports @mentions for LinkedIn member (personal) profiles in the Smart Inbox. If your team manages executive or personal LinkedIn profiles in Sprout, you can now see when those profiles are mentioned in posts or comments by other LinkedIn users — and respond directly from the inbox.
LinkedIn member @mentions appear as a new message type alongside your existing Inbox content. You can reply, create cases, apply automated rules, and track activity through the Inbox Activity Report, Inbox Team Report, and Case Management Report — the same workflow you already use for other mention types.
This feature is available on Standard, Professional, Advanced, and Enterprise plans. No new profile reconnection is required — mentions will begin flowing for existing connected LinkedIn personal profiles once the feature is enabled. Learn more here.
October 5, 2026
Instagram Collaborative Post Reporting Enhancements
We’ve enhanced Instagram Collaborative Post performance tracking within Sprout Reports! Whether your brand authored a post or joined as an invited collaborator, performance metrics for feed posts and Reels where your connected profile is listed as a collaborator are now automatically captured across your post-level reporting and select profile metrics in Sprout.
This update brings full post-level visibility to your co-authored creator and partner content inside the Post Performance Report, Tag Report, and My Reports custom widgets. You can evaluate post-level activity alongside your standard owned content without needing manual workarounds or external calculations.
To help you analyze your collaboration strategy, new filtering options allow you to isolate collaboration posts, compare authored versus joined posts, or filter metrics by specific collaborator handles.
Check out this article for more information!
October 2, 2026
Update to Repost Tracking in Sprout Listening
We’ve updated the way Social Listening tracks and visualizes reposts across X and Bluesky. Rather than displaying identical reposts as duplicate individual messages in your stream, repost counts are now rolled up directly into the original parent post as metric data.
This significantly declutters your Messages tab, giving your team immediate clarity on unique conversations while preserving complete visibility into virality and reach. This also improves data accuracy by better capturing the total number of reposts that have occurred.
With this update, you gain new flexibility in Query Builder to choose whether repost volume is factored into your overall Topic volume.
In Topic Insights, you can now use the Volume widget to see original post volume versus repost volume side by side, and drill down into post shares, reposts, and quote posts in the Topic Summary widget. Quote posts will continue to appear as standalone messages in your stream so you never miss valuable customer commentary.
As part of this transition, historical repost metrics are now attributed to the publication date of the original message, which may result in visual adjustments to historical volume spikes. All terminology across Listening has also been standardized to Reposts for seamless cross-network analysis.
Was this article helpful?
