October 2024
Releases this month
October 1, 2024
Instagram Personal Profile deprecation
Due to a recent change from Meta, we're discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprout. We highly recommend switching to an Instagram Business or Creator profile. These profile types not only unlock a wider range of Sprout tools, but they'll also enhance your overall Instagram experience.
Learn more about this upcoming change with this overview.
October 2, 2024
Customize your RSS Feeds with Keyword Filtering
You now have more control over the content that appears in your RSS feeds. With our new keyword filtering feature, you can include or exclude specific keywords or phrases. This means you can ensure the content that appears on your profile is always relevant and engaging.
Learn more about using Automated Feed Publishing with this how-to.
October 2, 2024
Get Key Insights from Charts in Seconds with Analyze Chart by AI Assist
You can now harness the power of Sprout's AI Assist in My Reports to help you quickly understand the key insights from your charts. With just a click, you'll get up to five bullet points summarizing the most important information. Spend less time analyzing data and more time taking action.
Learn more about My Reports and using Anaylze Chart by AI Assist with this overview.
October 7, 2024
Customize your metrics like never before in select profile reports
We’re enhancing metric control in select profile reports. For the first time ever, non Premium Analytics users can now customize metric selection and order in the Performance Summary and Pages/Profiles tab across six profile reports: Facebook, Instagram, X Profiles, LinkedIn Pages, TikTok Profiles and Pinterest Profiles. Previously, only Premium Analytics users had this functionality, but now all users can access it through the configuration menu.
October 14, 2024
Easily share specific cases with just a click
We've made it simpler to share and access specific cases with the new Copy Case Link feature. Now, you can instantly share direct links to any case by clicking the Case ID in the header or using the "Copy Case Link" option in the '...' overflow menu. Plus, the Case ID is now visible in the URL bar, so finding and accessing cases is faster than ever. This update eliminates the confusion of internal IDs and makes it easier to reference and share case details with others.
October 17, 2024
Reporting Widgets updates
In an effort to provide a consistent experience across the application, we've made a minor change to some of the widgets in the Facebook Pages and Instagram Business Profiles reports. Now, the "Organic and Paid" dropdown has moved to the configuration menu in the upper right hand corner of the widget.
October 31, 2024
Find Your Most Used Responses Faster
The Recently Used folder, now available at the top of your Saved Reply Library, shows your last five saved replies for quick access, helping you respond faster during busy times like issue spikes or promotions. Designed to support efficiency, this feature benefits social care and engagement teams by surfacing frequently used responses across the Inbox, Cases, Reviews and Salesforce reply components. With quicker access to your go-to responses, handling customer interactions is now smoother and faster than ever.
Learn more about Saved Replies with this overview.
