October 2023

Releases this month:

October 2, 2023

Add your creative assets from Adobe Experience Manager directly in Compose

Sprout makes adding brand approved creative digital assets to your posts even easier with our Adobe Experience Manager integration. Now you can access the latest and greatest images and videos from your creative teams directly when composing posts.

Learn more about this integration in this how-to

October 2, 2023

Restore recently deleted posts from the Deleted Posts stream

Now if you delete a draft, scheduled or queued post accidentally or on purpose, you can recover these posts from the new Deleted Posts tab in Publishing. You can restore posts directly through Compose, continue any Conversations and add Tags directly from the Deleted Posts stream. You can recover any deleted posts from the profiles you have permissions to from the last 30 days.

Note: This tab will appear in your Sprout account when the feature is enabled.


Learn more about Deleted Posts with this overview.

October 2, 2023

Get granular with your permissions by updating the Tasks Feature Permission

Before, Task permissions were bundled within Administration Permissions. Now you can get granular with your Task permissions by enabling separate Create and Manage Tasks permissions. If you previously had the Administration Permission Company Permission granted to you, Manage Tasks is automatically granted and won't impact any of your workflows. 

Any new users and existing users who previously didn't have this permission, automatically have Create Tasks enabled. However, you do need to enable the Manage Tasks Feature Permission separately in order for users to view, update or delete Tasks.

Screen Shot 2023-09-29 at 4.39.49 PM.png

Learn more about Tasks in Sprout with this overview.

October 2, 2023

Track, collaborate and resolve issues faster with updated Task Activity

Task activity descriptions now include before and after updates, updated icons, details about task creation and an updated layout for seamless customer care. Now you can analyze patterns, identify common pain points and get deeper transparency into how your care teams are handling and supporting your customers via Tasks.

Screenshot 2023-09-19 at 8.02.15 PM.png

Learn more about Tasks in Sprout with this overview.

October 2, 2023

All Instagram videos are now classified as Reels

Instagram has deprecated the ability to create a standard video post. Instead all videos posted to Instagram are considered Reels. Due to this change, you won't see the option to select a standard post option when publishing videos to your Instagram account. 

Learn more about this change and impacts to your publishing strategy with this overview.

October 3, 2023

Never lose your work with autosave in the Listening Query Builder

The Listening Query Builder now autosaves your work when you're creating Topics. Keep your work, even if you accidentally close the page.


Learn how to use the Listening Query Builder in this guide.

October 4, 2023

Choose custom thumbnails for your Reels when publishing to Facebook

Keep all your Reels on-brand with the ability to upload a custom thumbnail (no larger than 4MB) when publishing Reels to Facebook. You can also choose a different thumbnail frame to use for your Reels as well. 

Screen Shot 2023-10-04 at 3.30.21 PM.png

Learn more about publishing Facebook Reels with this how to.

October 11, 2023

Keep your Publishing strategy on-track with Automated Feed Publishing

Now you can manage your RSS Feeds directly in your Sprout settings with more granularity and control so you share only the most relevant content to your X, Facebook and LinkedIn profiles.

Note: You'll see these options appear in your Sprout account when this feature is enabled.

If you're on Sprout's Standard Plan, review this how-to to get started.

If you're on Sprout's Advanced, Premium or Enterprise Plan, review this how-to instead.

October 12, 2023

Add an order to your Automated Rules to speed up your workflows

If you're on the Advanced Plan, you can now order your Automated Rules to determine how messages, reviews or posts get specific actions in a specific order. This ensures your messages, reviews and posts have all the right rules applied and get routed to the best teams when appropriate.

Learn more about applying an order to your Automated Rules with this overview.

October 12, 2023

Send invites in your users' chosen languages in Employee Advocacy

Employee Advocacy admins can now invite users in their preferred language. Send individual or bulk invites and empower your users to use Advocacy in the language of their choice.


Learn how to configure Employee Advocacy invitations in this overview.

October 16, 2023

Keep consistency and quality in your responses with Reply Approvals for Reviews

Now your team can submit replies to Reviews for approval to ensure all outgoing messages are on-brand and enhance your customer loyalty. Just like Reply Approvals for messages in the Smart Inbox, you can now leverage Reply Approval workflows for review messages as well.


Learn more about leveraging Reply Approvals with this how to.

October 16, 2023

Easily reference Tasks and Task Status with the new Task ID

Before, no IDs appeared within Sprout to easily identify Tasks which makes it difficult to have conversations with team members and stakeholders about the status of a particular Task. Now, Task IDs appear on Tasks all throughout Sprout so you can effectively communicate about Task IDs and have quicker identification of a single Task.

Task IDs increment across your Sprout account and are incremented sequentially as new Tasks get created. Task IDs are unique so no two cases within the same instance will share the same ID.

Screen Shot 2023-10-16 at 3.18.43 PM.png

Learn more about creating Tasks and maintaining them with the Task ID in this overview.

October 17, 2023

Navigate the Employee Advocacy mobile app with ease with the updated menu UI

With enhancements to the menu UI, the Employee Advocacy mobile app is now even more user-friendly. Navigate to your home page, suggest a Story and edit your Profile from the bottom menu.


Learn more about the mobile app for Advocacy in this guide.

October 18, 2023

Get context at a glance with the Profile Panel in Salesforce Service Cloud

Care agents can now see a user’s Profile Panel when replying to messages in the Sprout Social tab in Salesforce Service Cloud. See the context you need to resolve issues quickly.


Learn how to manage social messages in Salesforce Service Cloud in this overview.

October 19, 2023

Gather deeper insights into cross-network performance with TikTok Impressions and Engagement Rate Per Impression metrics

Now the Post and Tag Performance Reports include TikTok Impressions, mapped from Video Views and Engagement Rate Per Impression in the aggregate and cross-network calculations of metrics. Impressions are mapped from Video Views because Video Views are the best approximations of an impression for TikTok.

October 19, 2023

Understand the full picture of your Facebook campaigns with Facebook Reels metrics

Now Facebook Reels metrics like Impressions, Video Views, Engagements and more are available in the Post and Tag Performance Reports. Get the full picture of your Facebook Reels performance this year with data backfilled to January 1, 2022 for better YoY reporting.


October 30, 2023

Keep your Task workflows even more streamlined with Custom Task Views

Now you can create your own Custom Task Views for cases based on Task criteria that you choose. With Custom Task Views you'll never miss an important Task and can keep your workflows focused.


Learn more about creating Custom Task Views with this how-to.


Was this article helpful?

Still can't find what you're looking for?

Powered by Zendesk