What Instagram message types appear in Sprout and what actions can I take?

 

The following Instagram message types appear in the Smart Inbox. For these message types, you can respond and take additional actions.

Network

 Message Type Available in Inbox
Screenshot_2020-07-30_at_12.10.55.png Comments on Posts Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Comments on Ad posts (Facebook Ads Manager must be connected to Sprout) Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Mentions Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Media Tags Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Sent Messages Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Direct Messages (DMs) Screenshot_2020-07-30_at_11.46.19.png
Screenshot_2020-07-30_at_12.10.55.png Comments on IGTV posts

Screenshot_2020-07-30_at_11.46.19.png

Screenshot_2020-07-30_at_12.10.55.png Comments on Reels

Screenshot_2020-07-30_at_11.46.19.png

 

What actions can I take on Instagram messages?

There are a few actions you can take on Instagram messages in the Smart Inbox. At a high level you can:

Screen_Shot_2022-06-01_at_11.37.28_AM.png

  • Like a comment Screen_Shot_2022-05-11_at_9.26.41_AM.png
  • Apply a Sprout tag Screen_Shot_2022-05-11_at_9.26.46_AM.png
  • Start an internal conversation Screen_Shot_2022-05-11_at_9.26.51_AM.png
  • Create a task Screen_Shot_2022-05-11_at_9.27.01_AM.png
  • Mark the comment as complete Screen_Shot_2022-05-11_at_9.27.05_AM.png
  • Save messages to the Saved Messages Inbox View
  • Mark messages complete in bulk
  • Use the overflow menu to select more actions Screen_Shot_2022-05-11_at_9.29.10_AM.png
    • Hide messages on Instagram
    • Update the message language
    • Export message threads to share with stakeholders and analyze conversation responses

Learn more about how to perform these message actions with this article.

Can I search for Instagram messages in the Smart Inbox?

You can search for Instagram messages that contain particular keywords or messages. When you run a keyword search, the Smart Inbox shows results for all your Instagram messages since you connected your profile to Sprout. If you're searching for social profiles, the Smart Inbox shows results for all profiles since you connected your profile to Sprout. Learn more about Inbox searching with this overview.

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