Inbox Search

You can search across your Smart Inbox, Inbox Views and Reviews to look for messages with a certain word or phrase from a specific person or see the message count for a certain word or phrase. Then, you can tag and export those messages to analyze trends. 

Inbox Search is a great way to quickly find messages from a certain profile or by a specific keyword, bulk-tag messages and identify spam content.

The following table provides a breakdown of the message types that appear in your results when searching for messages containing particular keywords or messages from specific social profiles: 

Network/Message Type

Keyword Search

Social Profile Search

Twitter - All message types

Since you connected your Twitter profile to Sprout.

Since you connected your Twitter profile to Sprout.

Facebook - Comments, Ad Comments and Wall Posts

Since you connected your Facebook profile to Sprout.

Since you connected your Facebook profile to Sprout.

Facebook - Private Messages

Since you connected your Facebook profile to Sprout.

Only the previous 90 days.

Instagram - All message types

Since you connected your Instagram profile to Sprout.

Since you connected your Instagram profile to Sprout.

LinkedIn - All message types

Since you connected your LinkedIn profile to Sprout.

No messages appear due to privacy restrictions.

Keyword search

You can search your inbox to find messages and reviews that contain a specific keyword or phrase. 

To search your inbox for a keyword or phrase:

  1. Navigate to the Smart Inbox tab.
  2. Click into the search bar at the top of the screen.
  3. Enter a keyword or phrase you want to search for. See the section on Advanced Search Options for helpful tips and tricks. 
  4. Press Enter or Return to run your search. Your Smart Inbox view updates to show the messages containing the keyword or phrase you searched for. 
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  5. (Optional) Filter your search results by clicking the filter dropdown or specify a particular date range by clicking the Custom Range filter.
    Screenshot_2020-07-31_at_09.26.26.png

If you want to search your messages from all time, click Search all messages instead? at the top of the Smart Inbox. Toggle back to your applied filters by clicking Search within current filters instead?

Social profile search

You can search your Smart Inbox to find messages from a specific social profile or user name. To search your inbox for messages from a social profile:

  1. Navigate to the Messages tab.
  2. Click into the search bar at the top of the screen.
  3. Enter the social profile or user’s name you want to search for. Parenthesis automatically surround the name of the social profile. You can either enter something like a Twitter profile (@coffeeguy2020) or by a name (Mandy P.).
  4. Click from author or profile name
    Screen_Shot_2020-08-18_at_4.17.14_PM.png
  5. Press Enter to run your search. Your Smart Inbox view updates to show only messages from the social profile you searched for. 
  6. (Optional) Filter your search results by clicking the filter dropdown or specify a particular date range by clicking the Custom Range filter.Screenshot_2020-07-31_at_09.26.26.png

If you want to search your messages from all time, click Search all messages instead? at the top of the Smart Inbox. Toggle back to your applied filters by clicking Search within current filters instead?

Advanced Search Options

Certain words and characters are reserved for special search functions in your Smart Inbox. The following table provides the operators you can use to quickly find the messages you want.

Operator Function Example Description
  multiple words Sprout coffee Returns messages with both Sprout and coffee, but not necessarily as an exact phrase.
" "  an exact word or phrase "Sprout coffee" Returns messages with the exact phrase "Sprout coffee"
from from a specific user from:Justyn Returns messages from a user or profile that contains the name "Justyn." 
contains separate from: and message content from:(Coffee Guy) contains:latte Returns messages received from a user or profile name that contains "Coffee" and "Guy" and the message contains the word "latte." 
OR either word Sprout OR coffee Returns messages that contain either the word "Sprout" or "coffee" or both.
NOT exclude "caramel latte" NOT coffee Returns messages that contain "caramel latte" but not "coffee".
NOT () exclude groups coffee drinks NOT (latte OR cappuccino) Returns messages that contain both "coffee" and "drinks" but not "latte" or "cappuccino".
NOT " "  exclude phrases mocha NOT "caffe mocha" Returns messages that contain "mocha" but not "caffe mocha".
( OR )  complex groups (cinnamon OR whip) coffee Returns messages that contain either "cinnamon" or "whip" and "coffee".
( ) OR complex groups (taste good) OR delicious Returns messages that contain both "taste" and "good" or "delicious".

You can also use the following characters to perform special search functions: + - = && || >< ! ( ) { } [ ] ^ ~ * ? : \ /

If you want to search for a message that contains some of these characters, you can search for those messages by entering a \ before the character. For example, you can search for cool! by entering cool\! 

 

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