July 2024

Releases this month

July 8, 2024

Gain greater insights into your Customer Care efforts with Inbox Team Widgets in My Reports

Now Premium Analytics users can include Inbox Team user data within My Reports.  These widgets integrate Inbox Team user data into your analytics dashboard, offering a comprehensive view of response efficiency and performance. The Inbox Team Member Performance widget tracks individual metrics like response times, while the Inbox Team Summary widget provides a holistic view of team-wide trends. With customizable metrics and actionable insights, these widgets empower you to optimize workflows and deliver exceptional customer care experiences consistently.


Learn more about using My Reports widgets in this overview.

July 8, 2024

Duplicate Automated Rules for faster, easier rule creation

Duplicate Automated Rules is designed to streamline your workflow and save you valuable time. With this new tool, you can easily duplicate an existing rule, allowing you to quickly create new rules with similar criteria and make minor adjustments as needed. This enhancement located in the three dot menu addresses a common challenge of manually inputting extensive keyword lists, reducing the risk of errors and improving efficiency in managing your rule sets. By popular demand, this feature helps you manage your automated rules more effectively and focus on what matters most.

Screenshot 2024-06-18 at 1.57.54 PM.pngLearn more about Automated Rules with this overview.

July 11, 2024

Easily find your Profile Collections and compose posts with ease.

Your Profile Collections are now just a click away. Use the Profile filter on your Publishing pages to locate and select them for faster post creation. 

Learn more about using Profile Collections and Profile filters with this how-to.

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