May 2024

Releases this month

• May 6 - Threads in My Reports and Post Performance Report
• May 6 - Insights by AI Assist
• May 7 - New Competitor Widgets in My Reports
• May 9 - Default to YouTube Standard License
• May 9 - Auto Assign Cases
• May 13 - Advocacy Personal Stats on Mobile App
• May 16 - Generate by AI Assist
• May 16 - Boost Instagram posts
• May 16 - Accessible Data Tables for Plot Charts
• May 16 - Sprout x Opal integration
• May 20 - Employee Advocacy Sharing Trends Widget
• May 21 - Message intent
• May 22 - Case Activity redesign
• May 28 - AI Conversation Summaries for private messages
• May 28 - Templates for Automated Rules
• May 30 - Profile Collections
• May 30 - Sprout Public API Update for Publishing Endpoints
• May 31 - Advocacy Leaderboard Points

May 6, 2024

Elevate your social insights with Threads for My Reports and the Post Performance Report

Now impressions, engagements and engagement rate from your Threads profile are included in the Post Performance Report. You can filter the report to hone in on your Threads profiles and get a sense of how your Threads content is performing.

If you're a Premium Analytics user and have access to My Reports, you now have a Threads-specific widget to include in your My Reports. Dive in with Post Analysis, Post Performance and Post Summary.

Plus, get Threads data in the following widgets:

• Cross Network
• Tags

Get started with My Reports or jump in with the Post Performance Report.

 

May 6, 2024

Leverage Insights by AI Assist in Listening to quickly analyze the most important data in your Listening Topics

Insights by AI Assist provides details in the Conversation Tab of your Listening Topics of the most significant insights found across words, phrases, Smart Categories, hashtags, emojis and more and displays them for you in clear sentences. 

Learn more about leveraging Insights by AI Assist with this overview.

 

May 7, 2024

Measure how you stack up against your competitors with new Competitor Widgets in My Reports

If you're a Premium Analytics user on the Professional+ Plan, you can add new Competitor Widgets to My Reports. Rounding out the suite of existing Competitor widgets are Audience Growth, Engagements and Publishing Behavior. The new Competitor Analysis widget serves as the foundation for these three distinct widgets, giving you the flexibility to select your preferred metric. These additions aim to streamline your competitor analysis process, offering greater flexibility and control over the metrics and data you wish to focus on.

Learn more about getting started with My Reports with this overview.

 

May 9, 2024

Publish your YouTube videos with fewer clicks with this default setting

When publishing a video to YouTube, the License Rights & Ownership setting within Advanced Settings will now default to the more common “Standard YouTube License” instead of “Creative Commons - Attribution.”

Learn more about YouTube publishing settings with this how-to article.

May 9, 2024

Automatically assign Cases to online team members

Now you can automatically assign Cases round robin or by capacity to your active, online team members so the most important Cases get routed and addressed. Ensure your team never misses a beat and cut out the process of manually assigning Cases to team members.

Start automatically assigning Cases with this how-to article.

 

May 13, 2024

See how your Advocacy shares are making an impression

Now you can view your own activity on the Employee Advocacy mobile app. Never miss a beat on where your EA activity stands from the Personal Stats page.

Learn more about using Employee Advocacy mobile with this overview.

May 16, 2024

Create image alt text quickly and confidently with Generate by AI assist

Now you can leverage Generate by AI Assist in Sprout to make your visually-focused posts more accessible to your audiences. Generate by AI Assist reviews your images and quickly provides you with alt text options so wider audiences can easily consume your content enhancing your brand's reputation.

Learn more about leveraging Generate by AI Assist with this overview.

May 16, 2024

Increase your social efforts in Sprout with Instagram boosting

Now you can boost your Instagram content directly from Compose and the Publishing Calendar in Sprout. With your Meta Ad Account you can quickly boost successful Instagram posts directly from the Calendar or when creating content in Compose.

Get started with your Ad account in Sprout with this how-to.

May 16, 2024

Access Data Tables for Plot Charts with enhanced accessibility

Using a screen reader or keyboard controls to navigate My Reports has never been easier.  Line, area and bar charts now include accessible data tables so you can access the data via keyboard controls or a screen reader. To use this feature, open the Configuration Options menu and toggle on the Data Table option, and an accessible data table equivalent to our plot chart visualization is then shown beneath the plot chart.

Learn more about getting started with My Reports with this overview.

May 16, 2024

Sprout and Opal Integration

Now Premium Analytics customers who use Opal for content planning and management can send content from their Opal instance to create Draft posts in Sprout. This integration is owned by Opal and you can find more information here.

May 20, 2024

Elevate your Employee Advocacy performance metrics with the Advocacy Sharing Trends Widget in My Reports

The Advocacy Sharing Trends Widget gives EA and My Reports users a more comprehensive look at your advocacy sharing and content metrics. View, share and export these reports to get the most out of your EA data.

Learn more about using widgets in My Reports in this help article.

May 21, 2024

Spend time getting to the messages that matter most with Sprout's automatic Message Intent

Note: Message Intent will start to appear on messages in the Smart Inbox once this feature is enabled for your account.

Now, using a machine-learning model, Sprout automatically classifies the intent of incoming messages you receive in the Smart Inbox and Reviews. Sprout applies an intent label, like Customer love, Customer support or High brand risk so you can quickly route these messages to the appropriate teams to take action, without spending extra time reviewing each and every message.

Learn more about leveraging Message Intent with this how-to. 

May 22, 2024

Get Case context quickly with Case Activity enhancements for Customer Care Teams

The Case page now features a streamlined layout so you can quickly grab the context you need around your Cases and take action quickly. Use the Case Activity and Conversation tabs to find the details you need right in the moment. Plus, internal comments are highlighted in yellow, message actions moved to the Conversation tab and Case Activity only displays messages that belong to the Case. 

Learn more about Case collaboration with this overview.

 

May 24, 2024

Quickly get up to speed on long threads of private conversations using AI Conversation Summaries.

Now care agents jumping in to or taking over a private conversation can quickly summarize a long exchange using AI Conversation Summaries. They can spend less time understanding the conversation and spend more time helping customers. 

 

Learn more about using conversation summaries in this how-to.

May 28, 2024

Get inspiration and save time creating Automated Rules with pre-built Rule Templates

If you're on the Advanced+ plan, you can use Rule Templates to easily and quickly create Automated Rules.  These pre-built rules give you a starting point to create systems for categorizing and measuring your inbound messages, including reviews, in the Smart Inbox and outgoing published posts. Save time on building common flows like "Create cases from negative public messages" by using a Rule Template, which automatically populates the name, description, criteria and actions for the rule.

Learn more about getting started with Rule Templates with this overview. 

May 30, 2024

Easily bundle your social profiles together to make posting across multiple networks a breeze with Profile Collections

Now you can create Profile Collections to group similar profiles together and quickly choose a Profile Collection in Compose to post to multiple profiles at once. Rather than spending time searching for and selecting different profiles, you can quickly grab a Profile Collection and post with just a few clicks.

Note: This feature appear will automatically appear in your Settings when it becomes available for your account.

Learn more about how to get started with Profile Collections with this how-to.

May 30, 2024

Streamline your most important content creation workflows in Sprout using the Public API

The Sprout Public API update makes integrating Sprout with your other publishing tools a breeze. You can send your content directly to Sprout using new Publishing endpoints and the content you send gets created as a Draft post in Sprout. From there, you can put the finishing details on your content and publish to your connected networks.   

Learn more about Sprout’s Public API integration with this overview. 

May 31, 2024

Level up your Advocacy efforts with gamification

Now everyone can earn points in Employee Advocacy. Customized point values ensure you know how to climb the Leaderboard and start some friendly competition.

Learn more about how to use Leaderboard points with this how-to.