May 2024

Releases this month

May 6, 2024

Elevate your social insights with Threads for My Reports and the Post Performance Report

Now impressions, engagements and engagement rate from your Threads profile are included in the Post Performance Report. You can filter the report to hone in on your Threads profiles and get a sense of how your Threads content is performing.

If you're a Premium Analytics user and have access to My Reports, you now have a Threads-specific widget to include in your My Reports. Dive in with Post Analysis, Post Performance and Post Summary.

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Plus, get Threads data in the following widgets:

  • Cross Network
  • Tags

Get started with My Reports or jump in with the Post Performance Report.

 

May 6, 2024

Leverage Insights by AI Assist in Listening to quickly analyze the most important data in your Listening Topics

Insights by AI Assist provides details in the Conversation Tab of your Listening Topics of the most significant insights found across words, phrases, Smart Categories, hashtags, emojis and more and displays them for you in clear sentences. 

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Learn more about leveraging Insights by AI Assist with this overview.

 

May 7, 2024

Measure how you stack up against your competitors with new Competitor Widgets in My Reports

If you're a Premium Analytics user on the Professional+ Plan, you can add new Competitor Widgets to My Reports. Rounding out the suite of existing Competitor widgets are Audience Growth, Engagements and Publishing Behavior. The new Competitor Analysis widget serves as the foundation for these three distinct widgets, giving you the flexibility to select your preferred metric. These additions aim to streamline your competitor analysis process, offering greater flexibility and control over the metrics and data you wish to focus on.

Learn more about getting started with My Reports with this overview.

 

May 9, 2024

Publish your YouTube videos with fewer clicks with this default setting

When publishing a video to YouTube, the License Rights & Ownership setting within Advanced Settings will now default to the more common “Standard YouTube License” instead of “Creative Commons - Attribution.”

Learn more about YouTube publishing settings with this how-to article.

May 9, 2024

Automatically assign Cases to online team members

Now you can automatically assign Cases round robin or by capacity to your active, online team members so the most important Cases get routed and addressed. Ensure your team never misses a beat and cut out the process of manually assigning Cases to team members.

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Start automatically assigning Cases with this how-to article.

 

May 13, 2024

See how your Advocacy shares are making an impression

Now you can view your own activity on the Employee Advocacy mobile app. Never miss a beat on where your EA activity stands from the Personal Stats page.

Learn more about using Employee Advocacy mobile with this overview.

May 16, 2024

Create image alt text quickly and confidently with Generate by AI assist

Now you can leverage Generate by AI Assist in Sprout to make your visually-focused posts more accessible to your audiences. Generate by AI Assist reviews your images and quickly provides you with alt text options so wider audiences can easily consume your content enhancing your brand's reputation.

Learn more about leveraging Generate by AI Assist with this overview.

May 16, 2024

Increase your social efforts in Sprout with Instagram boosting

Now you can boost your Instagram content directly from Compose and the Publishing Calendar in Sprout. With your Meta Ad Account you can quickly boost successful Instagram posts directly from the Calendar or when creating content in Compose.

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Get started with your Ad account in Sprout with this how-to.

May 16, 2024

Access Data Tables for Plot Charts with enhanced accessibility

Using a screen reader or keyboard controls to navigate My Reports has never been easier.  Line, area and bar charts now include accessible data tables so you can access the data via keyboard controls or a screen reader. To use this feature, open the Configuration Options menu and toggle on the Data Table option, and an accessible data table equivalent to our plot chart visualization is then shown beneath the plot chart.

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Learn more about getting started with My Reports with this overview.

 

May 20, 2024

Elevate your Employee Advocacy performance metrics with the Advocacy Sharing Trends Widget in My Reports

The Advocacy Sharing Trends Widget gives EA and My Reports users a more comprehensive look at your advocacy sharing and content metrics. View, share and export these reports to get the most out of your EA data.

Learn more about using widgets in My Reports in this help article.

May 21, 2024

Spend time getting to the messages that matter most with Sprout's automatic Message Intent

Note: Message Intent will start to appear on messages in the Smart Inbox once this feature is enabled for your account.

Now, using a machine-learning model, Sprout automatically classifies the intent of incoming messages you receive in the Smart Inbox and Reviews. Sprout applies an intent label, like Customer love, Customer support or High brand risk so you can quickly route these messages to the appropriate teams to take action, without spending extra time reviewing each and every message.

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Learn more about leveraging Message Intent with this how-to

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