February 2024

Releases this month

• February 6 - Summaries by AI Assist in Listening
• February 8 - Queries by AI Assist updates
• February 8 - Employee Advocacy shares to Instagram personal
• February 9 - Additional filtering options for the Case Management Report
• February 9 - Real-time Case updates
• February 12 - Automated Rules for Cases
• February 14 - Scheduled Post Calendar on Share Page for Employee Advocacy
• February 20 - Employee Advocacy image-focused Stories enhancement
• February 21 - Preferred Reply profile and reply profile switching
• February 26 - Case Team Activity Report
• February 28 - Network toggles available for Automated Rules
• February 29 - Bulk Status updates for Cases
• February 29 - Unified Sentiment upgrade

February 6, 2024

Quickly get to the heart of your Listening messages with Summaries by AI Assist

Summaries by AI Assist in Listening show you an overview of messages longer than 800 characters. Cut through the noise and see instant insights into your Listening messages.

Learn more about Summaries by AI Assist in this overview.

February 8, 2024

Get instant inspiration for your Listening Themes with Queries by AI Assist 

Queries by AI Assist is now available for Themes in Listening. Enter your Theme title and Queries by AI Assist automatically suggests up to 5 keywords. You can also see additional suggestions each time you enter a new keyword.

Learn more about Queries by AI Assist in this overview.

February 8, 2024

Expand your reach and amplify your video content with EA shares to personal Instagram profiles

Now you can share video stories in Employee Advocacy directly to your personal Instagram profiles using the Employee Advocacy mobile app. When Curators create video stories they're primed and ready for Readers to share to their personal Instagram accounts, meaning more reach for your most important content.

Start sharing your video stories with this how-to.

February 9, 2024

Discover Case trends more quickly with additional filtering options in the Case Management Report

Now you can filter the Case Management Report by Sources and Tags in addition to Case Types and Case Priority. The Source filter option helps you narrow the report to look at Cases that originated from a specific social profile, while the Tags filter helps you narrow a click further to look at Cases with a particular Tag or Campaign applied to them.

Learn more about using the report with this how-to. 

February 9, 2023

Sprout now keeps you up-to-date in real-time for your Case Management workflows

Previously, any changes made to the details of a Case made in a different browser session required a manual refresh to see changes. This could have lead to stale data and the potential of duplicating work. As an enhancement, Sprout now automatically updates any and all Case detail changes in real time across browser sessions to ensure Care Agents can focus on what matters most in a timely way. 

Get up to speed on best practices for Case Management in Sprout with this guide.

February 12, 2024

Save your teams' time with Automated Rules for Cases

Now you can automatically update Case attributes, perform a Message Action and send notifications to the appropriate teams. saves your teams’ time and enables them to get to the most important customer interactions first.

Learn how to set up these Automated Rules for your Care Teams with this how-to.

February 14, 2024

See your full Employee Advocacy scheduled posts when planning your content

Now when a Reader in Employee Advocacy clicks the Send Later checkbox for a Story, and already has Stories scheduled, a calendar appears showing upcoming scheduled Stories within four days of the selected date.

Learn more about the calendar popup and insights from Employee Advocacy with this how-to.

February 20, 2024

Create image stories in Compose and Employee Advocacy with one step

Now when you create a post in Compose that contains images with the appropriate specs, Sprout removes the guesswork when it comes to sharing to Employee Advocacy. For applicable image posts, a Send to Advocacy button automatically appears with the appropriate networks selected for you to share on. Now you can create image stories for both your social networks and for your employees to amplify in one step.

Learn more about Send to Advocacy with this overview.

February 21, 2024

Ensure your designated Support and Care profiles are used for replies for TikTok and YouTube

Previously, you could only reply to TikTok or YouTube comments using the profile where the comment was left, but you could switch reply profiles when using X or Facebook. Now you can reply to TikTok and YouTube comments using any connected profile to ensure Care consistency.

Learn more about replying to messages with this overview and Preferred Reply Profiles with this how-to.

February 26, 2024

Measure the efficacy and efficiency of your Care Teams with the Case Team Activity Report

Now you can take a deep dive into your Case Team Activity performance and individual team member performance with the Case Team Activity Report. Filter the report to hone in on specific time periods, see the volume of Cases your team handles and how quickly they find solutions for your customers.

Note: If you were previously using the Task Management Report, this report replaces it with additional functionality and insight.

Learn more about the report features with this overview.

February 28, 2024

Streamline your Automated Rules creation by selecting multiple social profiles at once

Previously when creating Automated Rules, you needed to select all the social profiles belonging to a particular network one at a time. Now, there are multiple toggles available when you create Automated Rules so that you can easily select all profiles on a specific network or add a combination of all profiles across one network and other specific profiles that you specify. 

Learn about all the different use cases for Automated Rules with this article or dig into Automated Rules for Case management with this how-to. 

February 29, 2024

Expedite your Case Management by updating multiple Cases at once

Now you can update multiple Case Statuses at once, instead of manually editing each Case individually. This enables you to work through multiple Cases and then update their statuses with a single action.

Learn more about managing Cases with this how-to.

February 29, 2024

Unified Listening Sentiment upgrade

Previously, Sprout supported multiple rulesets. However, multiple rulesets are no longer supported to ensure consistent sentiment ratings across the Smart Inbox and Social Listening. This way, your sentiment rulesets don’t clash with each other and you can get deeper sentiment analysis on messages across the Sprout app. Now you can only have one ruleset that applies across your existing and new Listening Topics. 

If you previously had multiple rulesets, learn more about impacts and changes from this downloadable guide.