August 2023

Releases this month:

• August 1 - Instagram Creator profiles
• August 7 - Select specific times in Employee Advocacy
• August 7 - Sentiment for Messages
• August 8 - Instagram Feedback surveys
• August 9 - Match all selected filter in Listening Topic Theme search
• August 9 - Queries by AI Assist in Listening
• August 17 - Teams filter in Employee Advocacy's Distribution Report
• August 23 - Link shortening for replies
• August 24 - Search Saved Reply text
• August 28 - Enhance by AI Assist
• August 28 - Direct download for Smart Inbox and Reviews export
• August 30 - Audit Trail log updates

August 1, 2023

Get access to exclusive Instagram tools and functionality by connecting your Creator profile

Now all Creator profiles attached to a Facebook Page can get connected to Sprout. Adding your Creator account unlocks access to Business profile features like direct publishing, first comment along with robust analytics and the ability to reply to messages directly from the Smart Inbox.

Connect your Creator account today by following this how-to guide.

August 7, 2023

Schedule Employee Advocacy Stories for peak performance

Now Employee Advocacy users can select an exact date and time to share a Story. See your scheduled Stories at a glance and choose when to publish to maximize your Advocacy strategy.

Learn more about using Compose in Employee Advocacy in this guide.

August 7, 2023

Automate and organize your customer care with AI-powered sentiment in the Smart Inbox and Reviews Feed

Now users on the Advanced Plan can filter by sentiment and create custom views based on sentiment in the Smart Inbox and Reviews Feed. Plus, use sentiment in Automated Rules to route your messages and reviews for optimized customer care.

Learn more about sentiment in the Smart Inbox and Reviews Feed in this guide.

August 8, 2023

Get the full scope of your customer's feedback with Instagram Feedback Surveys

Now in addition to Twitter and Facebook feedback surveys, you can add customer feedback surveys to your connected Instagram profiles. Choose from NPS or Customer Satisfaction Rating to get insight about services received through social.

Learn more about enabling customer feedback surveys with this how-to. 

August 9, 2023

Get precision results in Listening message search with match all selected Themes in filters

Now Listening customers can use the match all selected Themes filter when searching messages. See messages matching multiple Themes and get the targeted results you want.

Learn more about Topic Themes in Listening in this guide.

August 9, 2023

Set up Listening topics in seconds with Queries by AI Assist

Create more comprehensive Listening queries faster with AI-driven keyword suggestions. Queries by AI Assist are powered by OpenAI’s GPT model built from deep learning technology.

Learn more about setting up queries in Listening in this overview.

August 17, 2023

See your Team's performance at-a-glance with the Teams filter in Employee Advocacy's Distribution Report

Filter by Teams in Employee Advocacy and instantly see a specific Team's performance in the Distribution Report. Now you can drill down and get the exact metrics you need in Advocacy.

Learn more about Employee Advocacy reporting features in this guide.

August 23, 2023

Keep customer replies user friendly with link shortening

Now you can shorten links in replies from the Smart Inbox, using Sprout's Bit.ly integration, regardless of the network you're sending a reply from. 

Learn more about Sprout's integration with Bit.ly with this how-to.

August 24, 2023

Quickly find the best replies for your customers with Saved Reply text search

Now you can find the perfect reply every time by searching your Saved Replies by both title of the reply and the text of the Saved Reply. Previously, you could search titles to quickly find a reply relevant to your case, but now, you don't need to remember the name of the Saved Replies, but the text within the reply.

Learn more about leveraging Saved Replies to enhance your customer care strategy with this overview.

August 28, 2023

Spend more time connecting with customers on a human level with Enhance by AI Assist

Now Advanced Plan customers can use Enhance by AI Assist to generate four different stylistic tones when responding to messages in the Smart Inbox. Minimize manual efforts and elevate your customer care with Sprout's integration with OpenAI.

Learn how to use Enhance by AI Assist in this guide.

August 28, 2023

Increase the security surrounding your Inbox and Reviews exports

Now when you export your Smart Inbox and Reviews data, the export appears directly in the web app, rather than being sent to multiple email addresses. Now you can download your Smart Inbox and Reviews data in CSV form and share directly within your organization.

Note: You'll see the update to the popup when this feature is live for your Sprout account.

Learn more about the export features with this how-to. 

August 30, 2023

Get the full picture of user actions with updated events in the Audit Trail

Now you can see when users are invited to or revoked from your Sprout account, when users update their email and when log ins have failed with the updated Audit Trail Logs. 

Learn more about the data you can export with these logs in this overview.