April 2023

Releases this month

• April 4 - LinkedIn Publishing enhancements
• April 5 - Language support in Automated Rules
• April 5 - Conversation View in the Smart Inbox
• April 7 - Paid vs. Organic filtering in the Facebook Pages Report and Instagram Business Profiles Report
• April 12 - Tasks page enhancements
• April 12 - Multiple integration connections for CRM and commerce integrations
• April 19 - Complete @mentions with more networks in the Smart Inbox
• April 24 - Access YouTube Comments on mobile
• April 26 - Apple App Store Reviews
• April 26 - Manage reviews in Salesforce Service Cloud
• April 28 - Text and URLs in Facebook custom post variables

April 4, 2023

Elevate your LinkedIn posts with new Publishing options

With Sprout’s new LinkedIn Publishing capabilities, you can add alt text for multiple images, video subtitle files and custom video thumbnails. You can now also duplicate sent video posts and multi-image sent posts from the Calendar. Take advantage of these new features to create accessible and engaging content.

Learn more about publishing to your LinkedIn personal profile and Company Page.

April 5, 2023

Engage your global audience with language support in Sprout’s Automated Rules

Advanced Plan customers can now set up Automated Rules that include the language of a message or review. Build workflows to prioritize and route messages in the languages your customers speak.

Learn more about Automated Rules in this guide.

April 5, 2023

Get all the context you need at-a-glance and streamline your workflows with the Conversation View

Use the Conversation View alongside Split Pane Mode in all of your Smart Inbox views to hone in on private messages between your profiles and your followers. Never miss out on context of the latest messages in your conversations.

Learn more about using the Conversation View with this how-to. 

April 7, 2023

Instantly see your Organic and Paid social impact with filtering in the Facebook Pages Report and Instagram Business Profiles Report

Now you can quickly filter sections of the Facebook Pages Report and Instagram Business Profiles Report to see Total, Organic and Paid Impressions and Engagements. Measure your social efforts with the granularity you need.

Learn more about the Facebook Pages Report and Instagram Business Profiles Report.

April 12, 2023

Keep your Tasks prioritized with enhancements to the Tasks page

Quickly organize your Tasks with new enhancements to Sprout’s Tasks page. Filter by type and priority to ensure you never miss a Task.

Learn more about Tasks in Sprout in this guide.

April 12, 2023

Seamlessly manage your CRM and commerce instances with multiple integration connections

Professional and Advanced Plan users can now connect multiple instances of Marketo, HubSpot, Microsoft Dynamics, Zendesk, Shopify and WooCommerce accounts. Integrate all your customer data with this new feature.

Learn more about Sprout's integrations here.

April 19, 2023

Manage noise in your Smart Inbox by automatically completing @mention comments

Now you can automatically complete @mention Comments from Twitter, LinkedIn and TikTok as part of your Inbox Settings. This way, you can reduce noise in your Smart Inbox and focus on the engagements that matter most.

Note: You must have Manage Message Status permission to view Inbox Settings and configure @mention comments.

Learn more about Inbox Settings with this overview.

April 24, 2023

Access and review comments from your YouTube channels in Sprout's iOS and Android apps

Now you can view your connected YouTube channels' comments in the Smart Inbox in Sprout's mobile apps. Use the Sources filter and comments via the Message types filter to focus on your YouTube comments in your mobile app. 

Learn more about YouTube comments in Sprout with this overview.

April 26, 2023

Streamline your reviews with Sprout's Apple App Store integration

Boost your efficiency by managing your Apple App Store reviews from Sprout. With the Apple App Store integration, you can read, tag, task, delete and respond to reviews all in one place.

Learn how to set up the Apple App Store integration in this how-to.

April 26, 2023

Manage your reviews in Salesforce Service Cloud

Salesforce Service Cloud customers can now manage reviews from Facebook, Google My Business, TripAdvisor, Yelp, Apple App Store and Google Play Store. With your reviews in one place, you can keep your customer care goals on track.

Learn more about Salesforce message types in this guide.

April 28, 2023

Create fine-tuned Facebook link posts with text and URLs in custom post variables

Advanced Plan users can now create Facebook link posts that include both variables and text in the URL in their custom post variables. You can use this feature to add additional text to create custom paths in your URLs so always keep your posts on target.

Learn how to use custom post variables in this guide.