How do I manage my billing contacts, invoices and receipts?

• How do I view and download my invoices?
• What if I use credit cards to process payments? How do I get receipts?
• What if I'm billed outside of the Sprout app?
• How can I manage my billing contacts?
• What do the different invoice statuses mean?

Navigate to your username > Settings > Billing & Plan > View Billing History.

What if I use credit cards to process payments? How do I get receipts?

What if I'm billed outside of the Sprout app?

If you pay automatically, you can access your outstanding invoices, billing details and past invoice history in Sprout. You need the Manage Billing permission to view the Billing & Plan page. If you’re unable to view this page in Sprout, contact your Account Owner to request permission.

Note: This functionality currently doesn't support those billed via PayPal.

You can view and download your invoices in-app by:

1. Log into Sprout using your credentials.
2. Navigate to Account and settings > Settings.
3. Click Billing & Plan under Account.

From here, you can click View or Download to see your invoices, save copies as well as pay your outstanding or forthcoming invoices. 

Note: You can only pay in Sprout if the balance owed is less than or equal to $10,000. Otherwise, you'll pay via your invoice, not in Sprout.

How can I manage my billing contacts?

Whether you pay in-app or are an out-of-app payer, you can add email addresses of your billing contacts in the Billing & Plan section. You can add any valid email addresses, regardless if the email address belongs to a Sprout user or not. 

Note: You must have the Manage Billing permission to add billing contacts.

You can add up to six billing contacts. By default, the Account Owner is automatically made a billing contact, but you can remove them as a billing contact if needed.

To add billing contacts:

1. Navigate to your name > Billing in the lower-left corner of Sprout.
2. Scroll down to Billing Contacts, and then click Manage.
3. Enter the following information for your billing contact:
   • First Name
   • Last Name
   • Email address
     
     
4. (Optional) click + Add contact to continue adding billing contacts.
5. Click Save when finished.

Your billing contacts now receive invoices as well as important notifications like failed payment notifications.

What do the different invoice statuses mean?

Invoices appear in Sprout with a Status and sometimes a Past Due badge depending on the state of the invoice. Use the following table to understand the different statuses you might see.

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