July 2025
Table of Contents
Releases this month
- July 1 - Hide closed cases
- July 1 - Generate Translations by AI Assist
- July 2 - TikTok Spark Ads filter
- July 10 - Exporting profiles to CSV
- July 11 - Boolean Query Editor
- July 15 - Goal time reporting
- July 25 - Case macros
- July 29 - Restricted message interactions
July 1, 2025
Control agent visibility of closed cases
Care Admins can now limit agent visibility of closed cases using the new Hide Closed Cases toggle. This setting allows you to configure how long closed cases remain visible in agent queues, anywhere from 24 to 72 hours. After that window, cases are automatically hidden from agent view, helping reduce clutter, support compliance, and keep teams focused on active work. Admins and Managers will continue to have full visibility, and a banner will appear when queues contain recently closed cases still within the visibility window.
Learn more about hiding closed cases with this overview.
July 1, 2025
Expand Your Global Reach with AI-Powered Translation
Communicate effortlessly in multiple languages as AI Assist translates your social posts, incoming messages, replies, alt text and more. AI Assist generates content in multiple languages and provides high-quality translations for multiple communications across Sprout platforms, empowering you to connect with a wider, more diverse audience.
Learn more about Generate Translations by AI Assist in this article.
July 2, 2025
TikTok Spark Ad Identification in Post Performance
You can now filter for TikTok Spark Ads in the Post Performance Report using the “Boosted” option in the Published Status filter. Spark Ads, TikTok videos boosted via Ads Manager, are included in this view. Premium Analytics users can also apply this filter in relevant My Reports widgets.
Learn more about the Post Performance report and the TikTok Boosted filter with this overview.
July 10, 2025
Export a complete list of all profiles on your account
You can now export a list of all profiles on your account directly from Sprout. This new export option generates a CSV file that includes key details about each connected profile, making it easier to audit access, share information with stakeholders, or keep internal records up to date. Columns include Sprout ID, profile type, native name and handle, network-specific ID, link (when available), and associated groups. This release gives you better visibility into your account setup and makes managing your connected profiles more efficient.
Learn more about how to export your profile list with this overview.
July 11, 2025
Build more powerful, flexible keyword rules with advanced matching options in Automated Rules
You can now use a Boolean Query Editor when setting keyword criteria in Automated Rules. This advanced option lets you build more flexible and accurate rules using Boolean operators, wildcards, and fuzzy matching, making it easier to manage complex workflows and reduce manual keyword entry.
Learn more about the Boolean Query Editor with this overview.
July 21, 2025
Bring more context to your care metrics with goal tracking
Premium Analytics users can now bring more context to their care metrics with queue-level goal tracking. Set performance goals for Handle Time, First Reply Time, and Reply Time by individual queue to better understand how each team is pacing against targets. As part of this release, a new Queues tab and Case Queues Performance widget have been added to the Case Management Report and My Reports, making it easier to visualize and assess performance across queues.
Learn more about the Case Management Report and how to configure goal times with this overview.
July 25, 2025
Work faster with fewer clicks
Case Macros make it easier for agents to complete repetitive Case Management tasks with a single click. Instead of manually updating each Case one step at a time, agents can apply a predefined set of actions like assigning the Case, changing its status, or adding tags, all at once. This update brings the speed and efficiency of message macros to Case Management, helping your team work faster and more effectively.
Learn more about Macros with this overview.
July 29, 2025
New granular permissions for safer, smarter engagement
Enterprise teams can now assign more precise social permissions with new “Reply Only” and “Reply, React and Repost” access levels. This gives Admins greater control over how users engage, helping reduce compliance risks and maintain efficient workflows. Users previously set to “Can Reply” will be migrated to “Reply Only” and lose the ability to Like or Repost unless updated. Adjust permissions in Role Management or Custom Permissions.
Learn more about profile permissions with this overview.
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