July 2025
Table of Contents
Releases this month
- July 1 - Hide closed cases
- July 1 - Generate Translations by AI Assist
- July 2 - TikTok Spark Ads filter
- July 10 - Exporting profiles to CSV
- July 11 - Boolean Query Editor
- July 14 - Influencer Marketing Partnership Ads integration
July 1, 2025
Control agent visibility of closed cases
Care Admins can now limit agent visibility of closed cases using the new Hide Closed Cases toggle. This setting allows you to configure how long closed cases remain visible in agent queues, anywhere from 24 to 72 hours. After that window, cases are automatically hidden from agent view, helping reduce clutter, support compliance, and keep teams focused on active work. Admins and Managers will continue to have full visibility, and a banner will appear when queues contain recently closed cases still within the visibility window.
Learn more about hiding closed cases with this overview.
July 1, 2025
Expand Your Global Reach with AI-Powered Translation
Communicate effortlessly in multiple languages as AI Assist translates your social posts, incoming messages, replies, alt text and more. AI Assist generates content in multiple languages and provides high-quality translations for multiple communications across Sprout platforms, empowering you to connect with a wider, more diverse audience.
Learn more about Generate Translations by AI Assist in this article.
July 2, 2025
TikTok Spark Ad Identification in Post Performance
You can now filter for TikTok Spark Ads in the Post Performance Report using the “Boosted” option in the Published Status filter. Spark Ads, TikTok videos boosted via Ads Manager, are included in this view. Premium Analytics users can also apply this filter in relevant My Reports widgets.
Learn more about the Post Performance report and the TikTok Boosted filter with this overview.
July 10, 2025
Export a complete list of all profiles on your account
You can now export a list of all profiles on your account directly from Sprout. This new export option generates a CSV file that includes key details about each connected profile, making it easier to audit access, share information with stakeholders, or keep internal records up to date. Columns include Sprout ID, profile type, native name and handle, network-specific ID, link (when available), and associated groups. This release gives you better visibility into your account setup and makes managing your connected profiles more efficient.
Learn more about how to export your profile list with this overview.
July 11, 2025
Build more powerful, flexible keyword rules with advanced matching options in Automated Rules
You can now use a Boolean Query Editor when setting keyword criteria in Automated Rules. This advanced option lets you build more flexible and accurate rules using Boolean operators, wildcards, and fuzzy matching, making it easier to manage complex workflows and reduce manual keyword entry.
Learn more about the Boolean Query Editor with this overview.
July 14, 2025
Seamlessly Boost Influencer Posts from Your IM Workflow
You can now streamline your influencer marketing efforts by requesting permissions and boosting posts all within your Influencer Marketing workflow. Realize the full value of influencer creative by more easily extending its reach across channels reaching a broader audience.
Learn more about the Influencer Marketing Meta Ads permissions in this article and boosting workflow in this article.
