Mobile Reviews
Table of Contents
Monitor and manage Facebook, Google My Business and reviews on the go with Sprout Social’s mobile application. Reviews are available on both iOS and Android and feature customizable notifications so you never have to miss out on activity.
To learn more about supported networks and getting started with Reviews, read this article.
iOS
To access your reviews on mobile:
- Tap
- Tap Reviews.
- Tap
at the top to filter by Sort Order, Time Period, Profiles and Ratings. You can also choose to show or hide completed messages.
To access saved custom views, tap Views > All Reviews.
Note: Saved custom views can only be created on Sprout’s web application.
To reply to a Review, tap .
At the bottom of each Review, you will also see options to mark complete, tag and task. To enter Bulk Mode, tap and hold a message or tap at the top of the screen. From here, you can select multiple Reviews to be tagged or completed at once.
Note: Tags are available on Professional and Advanced plans. At this time, only Facebook Reviews on mobile can be tasked.
Tap on a Review for additional options.
Custom Notifications on iOS
Customize alert notifications for specific Review activity so you never miss critical updates.
Tap > Notification Preferences. Choose Facebook, Instagram, LinkedIn, Twitter, or Google My Business. Enable toggle for individual profiles and select notifications you’d like to receive.
Manage All Profiles appears when you have more than one profile connected to Sprout. When enabled, you will receive notifications for selected activity across all profiles.
Android
Navigate to > Reviews.
To access filtering options, tap . Here, you can filter by Sort Order, Time Period, Profiles and Ratings. You can also choose to show or hide completed messages.
To access saved custom views, tap All Reviews.
Note: Saved custom views can only be created on Sprout’s web application.
To reply to a Review, tap .
At the bottom of each Review, you will also see options to mark complete, tag and task. To enter Bulk Mode, tap and hold a message or SELECT above the stream. From here, you can select multiple Reviews to be tagged or completed at once.
Note: Tags are available on Professional and Advanced plans. At this time, only Facebook Reviews on mobile can be tasked.
Custom Notifications on Android
Customize alert notifications for specific Review activity so you never miss critical updates.
Tap > Notification Preferences. Choose Facebook or Google My Business. Enable toggle for individual profiles and select notifications you’d like to receive.
If you have more than one profile connected to Sprout and want to manage them all, navigate > Manage All. When enabled, you will receive notifications for selected activity across all profiles.
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