Mobile Reviews
Monitor and manage Facebook, Google My Business and TripAdvisor reviews on the go with Sprout Social’s mobile application. Reviews are available on both iOS and Android and feature customizable notifications so you never have to miss out on activity.
To learn more about supported networks and getting started with Reviews, read this article.
iOS
To access your reviews on mobile:
- Tap
- Tap Reviews.
- Tap
at the top to filter by Sort Order, Time Period, Profiles and Ratings. You can also choose to show or hide completed messages.
To access saved custom views, tap Views > All Reviews.
Note: Saved custom views can only be created on Sprout’s web application.
To reply to a Review, tap .
Note: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; therefore, when you tap to reply, you will be redirected to TripAdvisor. After responding, you will be able to see your reply in Sprout.
At the bottom of each Review, you will also see options to mark complete, tag and task. To enter Bulk Mode, tap and hold a message or tap at the top of the screen. From here, you can select multiple Reviews to be tagged or completed at once.
Note: Tags are available on Professional and Advanced plans. At this time, only Facebook Reviews on mobile can be tasked.
Tap on a Review for additional options.
Custom Notifications on iOS
Customize alert notifications for specific Review activity so you never miss critical updates.
Tap > Notification Preferences. Choose Facebook, Instagram, LinkedIn, Twitter, Google My Business or TripAdvisor. Enable toggle for individual profiles and select notifications you’d like to receive.
Manage All Profiles appears when you have more than one profile connected to Sprout. When enabled, you will receive notifications for selected activity across all profiles.
Note: TripAdvisor reviews are updated once per day, in accordance with TripAdvisor’s policy. Therefore, all TripAdvisor reviews and notifications will come into Sprout at the same time, once per day. Notifications for saved custom views are not available at this time.
Android
Navigate to > Reviews.
To access filtering options, tap . Here, you can filter by Sort Order, Time Period, Profiles and Ratings. You can also choose to show or hide completed messages.
To access saved custom views, tap All Reviews.
Note: Saved custom views can only be created on Sprout’s web application.
To reply to a Review, tap .
Note: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; therefore, when you tap to reply, you will be redirected to TripAdvisor. After responding, you will be able to see your reply in Sprout.
At the bottom of each Review, you will also see options to mark complete, tag and task. To enter Bulk Mode, tap and hold a message or SELECT above the stream. From here, you can select multiple Reviews to be tagged or completed at once.
Note: Tags are available on Professional and Advanced plans. At this time, only Facebook Reviews on mobile can be tasked.
Custom Notifications on Android
Customize alert notifications for specific Review activity so you never miss critical updates.
Tap > Notification Preferences. Choose Facebook, Google My Business or TripAdvisor. Enable toggle for individual profiles and select notifications you’d like to receive.
If you have more than one profile connected to Sprout and want to manage them all, navigate > Manage All. When enabled, you will receive notifications for selected activity across all profiles.
Note: TripAdvisor reviews are updated once per day, in accordance with TripAdvisor’s policy. Therefore, all TripAdvisor reviews and notifications will come into Sprout at the same time, once per day. Notifications for saved custom views are not available at this time.
