Sprout Social Billing Resources & Common Questions

This article answers common billing and payment questions for Sprout Social customers.

Accepted Payment Methods

Sprout Social accepts payments for in-app subscriptions via:

• Credit Card
• PayPal

These methods are entered directly into the Sprout app and are charged on a monthly or annual basis.

Out-of-app subscriptions qualify for invoiced payments. Invoiced payments can be made via:

• Check
• Wire Transfer
• ACH Transfer
• Credit Card

How to Update or Change Payment Methods

To update your payment method, including switching credit cards or PayPal accounts, adjustments can be made within the Sprout app.

For out-of-app subscriptions, please submit a request through our Billing Contact Form.

Can I add more than one payment method in Sprout? 

You can add a second credit card or PayPal account as a backup payment method for in-app payments and Sprout can charge this card automatically if your primary credit card fails. By adding a backup payment method, you can avoid billing-related account disruptions and have time to fix any issues with your primary billing method.

Sprout Social's Billing Address

For billing purposes and remittance of check payments, use the following address:

Sprout Social Inc.

PO Box 18451

PALATINE IL 60055-8451

Requesting Additional Documentation from Sprout Social

Sprout Social can provide relevant banking, tax, or vendor information to assist with payments.

• W-9 Form
• Other documentation: If you require specific paperwork for organizational or governmental proof (e.g., verification of taxable residencies, banking details), please use the Billing Contact Form to connect with our billing team.

Meeting Internal Procurement Requirements

Sprout Social can assist with internal procurement processes:

• Subscription discussions & quotes: The Billing team will collaborate with the Sales & Success organization to provide assistance with subscription discussions and the creation of quotes and proposals for internal budgeting.
• Invoice customization: We can attach purchase orders to invoices, enter details into vendor systems, reflect some requested  information on your invoice, email invoices to special inboxes, or provide multiple copies. Please use the Billing Contact Form for these requests.

Understanding Taxes Applied by Sprout Social

Sprout Social is legally required to assess appropriate taxes based on both your location and Sprout's location. This includes sales tax in several US states and other taxes in some municipalities. More details are available here.

Tax Exemptions: If you believe you are exempt from taxes shown on your Sprout Social invoice, please use the Billing Contact Form and provide relevant proof of exemption. Sprout Social will assist with the proper adjustment.