Sprout Billing FAQ

We understand that procurement and payment can be complicated, so we do everything we can to be easy to do business with. Let's start with some points of contact.

For questions regarding your account or plan, please contact successteam@sproutsocial.com.

For questions about an existing invoice or payment, please contact billingteam@sproutsocial.com.

We also come across certain questions more than others. For quick help with those, please read on.

Where are you located?

Sprout Social’s headquarters are located in the United States at:

Sprout Social, Inc.
131 S. Dearborn St.
Ste. 700
Chicago, IL 60603

This is the appropriate address to use for billing purposes and remittance of payment.

What if we require more documentation?

We’re happy to provide any relevant banking, tax, or vendor information to help you coordinate payment. You can find our W-9 here, and we're happy to provide other information such as verification of taxable residencies and banking details to Sprout users as needed.

If you require specific paperwork for organizational or governmental proof, we can help. Please email us at billingteam@sproutsocial.com.

Can you help us meet internal procurement requirements?

Our team is able to provide assistance in discussing plans or creating quotes and proposals for internal budgeting. Please feel free to email successteam@sproutsocial.com or your specific Sprout contact at any time.

We’re also glad to help during procurement by attaching purchase orders to invoices or entering details in vendor systems. If you need to have anything specific reflected on your invoice, if that invoice needs to be sent to a special inbox, or if you require multiple copies, please contact billingteam@sproutsocial.com.

What payment methods does Sprout accept?

Sprout Social accepts payments via credit card or PayPal, entered into the app, and charged on a monthly or annual basis. Some plans qualify for invoiced payment, where Sprout will issue an invoice payable via check, wire transfer, ACH transfer, credit card, or PayPal.

For questions regarding your existing payment method, or to discuss changes, please contact successteam@sproutsocial.com.

For questions regarding payment status, please contact billingteam@sproutsocial.com.

What taxes does Sprout apply, and what if we are a nontaxable entity?

Under law, Sprout Social must assess the appropriate taxes based on your and our location. This includes several states in the United States where we must assess sales tax, and various other taxes in some municipalities. You can find more details here.

If you believe you are exempt from taxes shown on your Sprout Social invoice, please contact billingteam@sproutsocial.com. Please provide the relevant proof of exemption and we will be happy to assist with the proper adjustment.

 

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