Sales Tax FAQ

Customers who use cloud-based software may be subject to pay an additional sales tax. The tax is similar to a sales tax but instead of applying to items you purchase like clothes and electronics, the tax applies to your use of software that is accessed through cloud services.

Am I affected by the sales tax?
The tax is calculated based on your billing address. If your billing address falls in one of the following states or cities you will be subject to the additional tax:

CT
IL (City of Chicago)
IN
MA
NY
PA
TN
TX
UT
WA

How is tax being charged?
This tax will appear as a line item on your Sprout bill.

What should I do if I think I should be exempt from this tax?
If you believe you should be exempt or not subject to this tax, please contact billingteam@sproutsocial.com and forward any support available for your exemption (e.g. Tax Exemption Certificate, Small Business License).

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