Sprout Social is built to scale with your social media strategy and support flexible account structures for all company types —from small to medium businesses, enterprise organizations, and agencies. This guide explains how to successfully structure your account and profiles and set permissions for individual users in a way that makes the most sense for your business.
Note: The permissions described in this guide apply to the Standard and Premium plans. Read about Advanced Permissions.
A group is a collection of related social profiles that help you organize and report on your social media efforts. You can organize your profiles in logical groups based on how your business operates and grant team members access to specific profiles depending on what they manage. Groups can be used to organize different social channels within your business or to effectively manage multiple clients.
Create a group
1. Create a new group under Settings » Users & Social Profiles, then click +Create new group. You may also use the Group dropdown.
2. Choose to either create a new group associated with a newly added social profile or create a group from an existing social profile in the application. You are required to connect a new or existing Twitter or Facebook profile to create a group.
Delete or edit a group
3. Select the group, then click the icons to delete or edit.
Use Groups to align your profile management and reporting with your enterprise business needs. Some common uses for groups:
• Group your social channels by internal teams or organizations to manage their respective social profiles
• Streamline engagement by grouping profiles according to language or geography
• Group profiles to separately manage reporting and social networks for your clients
A social profile is a third-party social network that you link to your Sprout account for seamless management of engagement, publishing, and analytics. Connect social profiles to your group(s) to begin managing those profiles in Sprout.
Connect a social profile
1. Click on the profile card icon in the upper right hand corner of the application. You may also connect a profile under Settings » Users & Social Profiles.
2. Select the group that it will belong to from the group dropdown.
3. Click the social network you wish to connect, then click the Add button to choose the account you wish to connect.
Sprout integrates with Twitter, Facebook, Google+, LinkedIn and Instagram. Profiles also include your Google Analytics and Feedly accounts.
Note: We do not integrate with Facebook groups, LinkedIn groups, LinkedIn university or Google+ personal profiles.
You must be an admin for a Facebook or LinkedIn company page in order to connect it. Google Analytics, Feedly, and LinkedIn Personal pages do not count against your profile count.
Easily add your entire social team to Sprout and effectively collaborate to manage your social channels.
Invite a new team member
1. Click on the team member icon in the upper right hand corner of the application. You may also connect a user under Settings » Users & Social Profiles or within the Your Team sidebar.
2. Add the name and email address of the user you wish to invite. Click the + icon to add multiple users.
3. Choose the group(s) and associated profile access for the user. Click Send Invites and the user(s) will receive an invite email notification.
Configure User Permissions
1. Select Grant Manager Access to give a user additional administrative access to manage profiles & permissions. Click Allow to Invite Others to give your Manager permission to add other users to your account.
2. Give each user customized reporting access to Basic, Engagement, and/or Team Reports.
Full administrative access to the entire Sprout account, including billing. Sprout automatically configures this role for the user that opens the new account.
When a user is given Manager access, the user can manage and grant other existing users access to profiles. However, they can only grant access to profiles that they have been given access to. These types of Managers don’t necessarily have access to all profiles in a group and do not have access to billing.
Note: A user must be a Manager to be able to invite other team members to Sprout.
Example Use Case
How to Successfully Manage Social Profiles with User Permissions
Shorecreek College, a fictional higher education institution, has six different social profiles that they need to manage—two for the university as a whole, two for their Athletics program, and two for their School of Business.
1. Their Director of Communications, Andrea, opens an account with Sprout, which makes her the Account Owner. She has the ability to connect all of the school’s social profiles to her single account while still allowing each department to manage their respective profiles separately by Group. She may also give certain employees different access based on their responsibilities.
2. Andrea creates three groups in the Sprout platform, one for each of the three departments. Then, she adds several users as Managers. Andrea allows those departments to manage their assigned profiles, without directly managing billing information for the Sprout account. Andrea also gives each Manager access to Invite New Users to build out their social media team.
3. Each Manager then adds two team members to manage their social engagement and publishing. Jeff, who is the Athletics manager, adds a student intern as a Basic User with only ‘Read & Publish’ access to his two managed social profiles. Because the intern will only be responding to messages and publishing content but shouldn’t have access to reporting. Jeff then adds their Social Media Associate access as a Basic User, but also allows the associate Basic Reporting access so that she can pull reports and keep Jeff updated on their social performance.