Transfer Account Ownership
If you are the Account Owner and want to transfer ownership to a current Sprout user on your account, you can do so by navigating to Settings > Users & Social Profiles.
Select the new Account Owner, and then click Make Account Owner under their profile assignment.
Note: Following the steps above keeps all current work intact. Tasks, queued and scheduled messages will send as normal.
If you are the Account Owner, but the person to whom you would like to transfer this ownership is not a current Sprout user on your account, you can make this change by navigating to Settings > Personal and then editing your name and email to reflect information for this new user. The new Account Owner can then initiate a password reset by clicking “Forgot your password” from the login screen.
Still need help?
If you can't complete this Account Owner change using the steps above or need help from our Support Team, send the following information to firstname.lastname@example.org:
- Email address of the current Account Owner
- Email address of the new Account Owner
- Does the current Account Owner wish to stay on the account as a user?
Note: If you are part of an agency account, please be aware that we may ask for secondary confirmation from the current Account Owner or the person in charge of the billing information before making the change to the owner's email address.