Sprout Single Sign-on (SSO) FAQs

Can I set up SSO in my trial account?
No, self-service SSO is not available for trial accounts or customers without an assigned Customer Success Manager (CSM). If you are looking for assistance in setting up SSO or upgrading your account, please contact Sprout Support.

I am a user for two different Sprout customers using the same email address (e.g. "@company.com") to log in to Sprout. Can I use SSO to access both clients?
Sprout can support SSO if the same Identity Provider (IdP) is being used for both customers for the shared email address.

If each customer is using a different IdP or a different email address, then you'll need to log in to each account separately.

What if I have issues or encounter an error when configuring my self-service SSO settings?
Please contact your CSM with any issues regarding SSO setup. You can also contact Sprout Support with technical questions.

Do you support OIDC or WS-Federation?

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