Instagram connection FAQs

Why is my Instagram profile disconnected in Sprout?

Configure a system user to remove a periodic reauthorization requirement for your Instagram profile. If you're using Page Administrator (Legacy) authentication, Instagram profiles require reauthorization every 90 days. Learn more about system users in this article.

An Instagram Profile can also become disconnected from Sprout if the login information has been shared between too many devices. This is due to security measures put in place by Instagram. To remedy this, reauthorize the profile if it becomes disconnected and be mindful of how frequently you share login information with your team members. 

Learn how to reconnect your Instagram profile with this how-to.

I'm still experiencing issues trying to connect my Instagram profile in Sprout. What do I do?

Use these troubleshooting steps if you are experiencing issues when attempting to connect an Instagram Profile to Sprout. Learn more about troubleshooting profile connections in this article.