TikTok FAQs

Does posting to TikTok via Sprout impact my impressions?

No. TikTok's community guidelines for unoriginal content does NOT apply to content pushed to TikTok by third party partners, like Sprout. It's important to note that unoriginal content isn't a general reference to any content created outside of TikTok. The unoriginal content guideline only applies to content that originated on another content platform or content source and then was distributed on TikTok. 

Why do I keep receiving an error when I try to connect my TikTok account to Sprout?

Sprout only works with TikTok Business accounts. If you're trying to connect a personal account, you receive an error. For more information about creating a TikTok Business account, check out this TikTok resource.

Why does the post caption appear as the first comment?

Make sure that you're using another account to view the TikTok post and not a Creator account. In the Creator view, the post caption looks like the first comment, but in guest view, the caption is shown under the video without any comments.

Does TikTok auto publish or will I get a push notification via the Sprout app?

TikTok auto publishes. There is no mobile app workflow to publish TikTok videos via Sprout.

Is there the option to select the audio you want when posting? Or does it need to be a video with sound already on it?

The sound must be a part of the video prior to posting through Sprout.

How do I add subtitles or closed captioning to my TikTok videos in Sprout?

Make sure that you add subtitles or closed captioning through TikTok's video editor before uploading the video to Sprout.

Will Sprout display Optimal Send Times for my TikTok videos?

No, not at this time.

What's the difference between a Creator and a Business profile?

Creator profiles can't connect to Sprout and have access to a library of unlicensed, trending sounds. There is a risk of litigation if you're a business using unlicensed music.

Business profiles can connect to Sprout and have access to commercially licensed sounds. There's no risk of litigation if you're a business using this sound library.

API Limitations

Why can't I search and sync sound or add trending audio in Sprout?

This is a TikTok API limitation.

Why can't I add voiceover or duet/stitch with another video in Sprout?

This is a TikTok API limitation.

Why can't I add overlay text in Sprout?

This is a TikTok API limitation.

Why can't I select a video thumbnail Sprout?

This is a TikTok API limitation.

Why can't I add more than 150 characters to my video description in Sprout?

This is a TikTok API limitation.

Why aren't saves included as a metric in Sprout?

This is a TikTok API limitation.

Why can't I view Audience Gained or Audience Lost metrics in the Profile Performance Report?

This is a TikTok API limitation.

Why can't I select filters?

This is a TikTok API limitation.

Why can't I view avatar images in Sprout?

This is a TikTok API limitation.

 

 

 

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