TikTok FAQs

Does posting to TikTok via Sprout impact my impressions?

No. TikTok's community guidelines for unoriginal content does NOT apply to content pushed to TikTok by third-party partners, like Sprout. It's important to note that unoriginal content isn't a general reference to any content created outside of TikTok. The unoriginal content guideline only applies to content that originated on another content platform or content source and then was distributed on TikTok. 

Why does the post caption appear as the first comment?

Make sure that you're using another account to view the TikTok post and not a Creator account. In the Creator view, the post caption looks like the first comment, but in guest view, the caption is shown under the video without any comments.

Is there the option to select the audio you want when posting? Or does it need to be a video with sound already on it?

The sound must be a part of the video prior to posting through Sprout unless you are using the TikTok mobile publishing workflow.

How do I add subtitles or closed captioning to my TikTok videos in Sprout?

Make sure that you add subtitles or closed captioning through TikTok's video editor before uploading the video to Sprout.

What's the difference between a Personal and a Business Account?

You can connect both account types to Sprout.

Personal Accounts have access to a library of unlicensed, trending sounds and commercially licensed sounds. There is a risk of litigation if you're a business using unlicensed music.

Business Accounts have access to commercially licensed sounds. There's no risk of litigation if you're a business using this sound library.

How many characters can I include in my captions?

Up to 2000 characters.

API Limitations

Why can't I search and sync sound or add trending audio in Sprout?

This is a TikTok API limitation.

Why can't I add voiceover or duet/stitch with another video in Sprout?

This is a TikTok API limitation.

Why can't I add overlay text in Sprout?

This is a TikTok API limitation.

Why can't I select a video thumbnail Sprout?

This is a TikTok API limitation.

Why aren't saves included as a metric in Sprout?

This is a TikTok API limitation.

Why can't I view Audience Gained or Audience Lost metrics in the Profile Performance Report?

This is a TikTok API limitation.

Why can't I select filters?

This is a TikTok API limitation.

Why can't I view avatar images in Sprout?

This is a TikTok API limitation.

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