How do I set up my WABA for WhatsApp?
Before you create your new WhatsApp Business Account (WABA) and connect it to Sprout, ensure you’ve completed the onboarding steps outlined in this article. It is critical that you understand all the considerations and limitations to ensure the integration works properly.
Scenario |
Steps to follow |
First time connecting WhatsApp to Sprout |
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Connect a new phone number to Sprout |
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Connect a phone number I currently use on the WhatsApp mobile apps to Sprout |
A phone number currently being used on the WhatsApp mobile apps must first be disconnected in order to be added to Sprout. Use the following steps to connect:
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Connect a phone number I currently use with another software tool using the WhatsApp API |
Due to the way WhatsApp is built, migrating phone numbers that are currently used with other tools is very difficult. For this reason, WhatsApp recommends connecting a brand new phone number. The process to migrate a current number is time-consuming and requires coordination with Sprout. If you are still interested in migrating an existing number to Sprout: Send an email to sprouts-whatsapp-integration@sproutsocial.com with answers to the following questions:
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After WhatsApp is Connected to Sprout |
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Add additional phone numbers |
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After you set up and connect your WABA, incoming messages appear in the Smart Inbox in Sprout along with the rest of your networks.
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