WooCommerce

Use Sprout Social's WooCommerce Wordpress integration to embed your social commerce solutions into your publishing and customer care social strategies.

This article contains the following sections:

How do I access my WooCommerce catalog in Sprout? 

First, you need to connect your WooCommerce store to Sprout. Sprout automatically connects your WooCommerce catalogs.

How do I connect WooCommerce to Sprout?

To connect a WooCommerce store, you must be the Account Owner or have Manage Profiles and Permissions company permission and Manage Advanced Inbox Features feature permission enabled in Sprout. To connect your account:
woocommerce_connected.png

  1. Make sure you're logged into your Wordpress account and that your WooCommerce account is linked. For more information, see this troubleshooting article.
  2. Navigate to Account & Settings > Settings > Integrations under Global Settings. 
  3. Click Connect under WooCommerce. A popup appears.
    enter_store_url.png
  4. Enter your store domain to go to WooCommerce.
  5. Grant permissions to Sprout to access your products.

authorize_sprout.png

How do I add a WooCommerce product link to a post?

To add a product link:

  1. Open Compose.

  2. Select the profiles you want to post to using the Profile Picker.

  3. Draft your content including text and media.

  4. Click image2.png  to add a product link. Your product catalog appears.

  5. Select the product catalog you want to use from the dropdown.
    view_store_products.png

  6. (Optional) Search for a product by keyword.

  7. Click Insert product link. The link is added to your post.

  8. Follow any internal workflows.

  9. Schedule or submit your post.

How do I reply to customers with a WooCommerce product link?

To include a product link in a customer reply:

  1. Navigate to the Smart Inbox.

  2. Select the message you want to reply to.

  3. Click image1.png. The chat window appears.

  4. Enter your reply, and then click .

  5. Select the product catalog you want to use from the dropdown.

  6. (Optional) Search for a product by keyword.

  7. Click Insert product link. The link is added to your reply.

  8. Follow any internal workflows.

  9. Click Send or Submit For Approval.

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