Settings overview

Settings in Sprout Social are where you can manage the customizations to your Sprout account. From your personal settings to setting automated rules and delivering scheduled reports, the Settings space in Sprout is the HQ to keep your account running smoothly. This article provides an at-a-glance summary of what you can do in each section of the Settings.

To get to Account and settings, navigate to your name in the lower-left corner, click Account and settings > Settings. There are also other ways to navigate to Settings throughout the app, for example from the Notification drawer in the universal right bar.

Account

The Account setting category is where you manage your personal account, overall Sprout account settings, security, Sprout users and profiles connected to Sprout. Note that most of these sections are only available to Account Owners and those with appropriate permissions. 

• Personal
  • This section is where you manage your personal Sprout account. Update your name, email address, initials, passwords and your preferences for the app.
• Account Settings
  • This section is where Account Owners manage the overall Sprout account. Update the overall business name, enable cases, and update each group's settings. 
• Security
  • This section is where Account Owners manage the security for the overall Sprout account. Change your password, enable temporary account access for the Sprout Support team and enable two-step verification. 
• Groups & Social Profiles
  • This section is where you can add, remove and manage your groups and social profiles.
• Roles & Team Members
  • This section is where you can manage all of the users and permissions for attached social profiles. Select which Sprout users can access which groups and what permissions for each profile are.

Global Features

The Global Features setting category contains settings that apply to your entire Sprout account, regardless of group. You may not see all of the sections in this category based on your specific user permissions.

• Asset Library
  • This section is where you control visibility of your asset library, automatically save new media and update user access to the library.
• Tags
  • This section is where you manage your active and archived tags or create new ones.
• Approval Workflows
  • This section is where you can create your post approval workflows, update existing workflows and toggle workflows on/off. 
• Notifications
  • This section is where you control how you're notified in and out of Sprout. Determine what you want email notifications for, in-app right bar notifications, popup messages known as Toasts and whether to enable or disable certain notifications.
• Integrations
  • This section is where you can manage all third party tools connected to your Sprout account, like Zendesk, Shopify or Marketo.
• Automated Rules
  • This section is where you can create and manage automatic publishing and Smart Inbox rules.
• Macros
  • This section is where you can create Smart Inbox or Reviews macros to perform multiple actions on messages you receive.
• Engagement Configuration
  • This section is where you can configure your sharing along with your Engagement metric value across your Sprout account.

Inbox

The Inbox setting category is where you manage your Smart Inbox. You might not see all of the sections in this category based on your permissions. 

• Inbox Settings
  • This section is where you can apply automations, set Spike Detection and enable/disable saved replies.
• Reviews Settings
  • This section is where you can determine how you want to define 3-star ratings in Sprout for default views in Reviews and your Review Volume Widget.
• Customer Feedback
  • This section is where you manage and update your Twitter and Facebook feedback and NPS surveys.
• Contact Lists
  • This section is where you can add contacts and create custom Contact lists to highlight messages from your most engaged influencers in the Smart Inbox.

Publishing

The Publishing setting category is where you manage your publishing queue and additional publishing features. You might not see all of the sections in this category based on your permissions. 

• Publishing Settings
  • In this section you can:
    
    • Pause all posts in times of crisis
    • Manage your author and draft visibility
    • Update and manage any URL tracking for Google Analytics
    • Ensure Sprout metadata is used on Facebook attached links
    • Show Facebook audience confirmation before posting
    • Require that users add a campaign and/or label tag on each post (Advanced Plan Only, not applicable to Story posts)
• Sprout Queue
  • In this section you can manage the individual publishing queues for each of your social profiles. Choose from ViralPost or manual times.
• Custom Post Variables
  • This section is where you can create and manage all of your custom post variables for Publishing.
• Automated Feed Publishing
  • This section is where you can configure and manage your RSS Feeds to post content to your profiles.

Reporting and Listening

The Reporting and Listening setting category is where you manage your team reports and scheduled delivery. You might not see all of the sections in this category based on your permissions. 

• Reporting Settings
  • In this section you can manage goal times, set custom business hours that align with your coverage.
• Scheduled Delivery
  • In this section you can manage the scheduled delivery of your reports including the cadence, file type and users the reports are sent to.
• Listening Alerts
  • In this section you can manage Spike Alerts for your Listening Topics.

Resources

The Resources setting category is where you can take advantage of additional Sprout tools. You might not see everything in this category based on your permissions. 

Utilities & Goodies

In this section you can install the Sprout Chrome extension, mobile app and review keyboard shortcuts.