How do I access my Shopify product catalog in Sprout?

This article contains the following sections:

How do I access my Shopify product catalog in Sprout?

Sprout automatically connects Shopify product catalogs you have. 

If you haven’t already, connect your Shopify store to Sprout using this workflow. You can also connect your Shopify store directly from Compose and when replying to a customer in the Smart Inbox.

Click Screen_Shot_2021-06-23_at_8.48.32_AM.png to include a product link from either Compose or when replying to a customer.

 If you haven’t connected your Shopify store, a prompt appears asking you to connect. Click Connect to walk through the connection steps.

How do I post a link to my Shopify products?

You can add direct links to your products when scheduling a social post across your profiles in Sprout. To add a product link:

  1. Open Compose.

  2. Select the profiles you want to post to using the Profile Picker.

  3. Draft your content including text and media.

  4. Click Screen_Shot_2021-06-23_at_8.48.32_AM.png to add a product link. Your product catalog appears.

  5. Select the product catalog you want to use from the dropdown.
    Screen_Shot_2021-06-23_at_8.49.46_AM.png

  6. (Optional) Search for a product by keyword.

  7. Click Insert product link. The link is added to your post.
    Screen_Shot_2021-06-23_at_8.49.23_AM.png

  8. Follow any internal workflows.

  9. Schedule or submit your post.

How do I reply to customers with a product link?

To include a product link in a customer reply:

    1. Navigate to the Smart Inbox.

    2. Select the message you want to reply to.

    3. Click Screen_Shot_2021-06-23_at_8.50.34_AM.png. The chat window appears.

    4. Enter your reply, and then click .

    5. Select the product catalog you want to use from the dropdown.
      Screen_Shot_2021-06-23_at_8.52.00_AM.png

    6. (Optional) Search for a product by keyword.

    7. Click Insert product link. The link is added to your reply.
      Screen_Shot_2021-06-23_at_8.51.47_AM.png

    8. Follow any internal workflows.

    9. Click Send or Submit For Approval.

Additionally, you can check in on order history and customer details for your Shopify customers and provide timely updates around product and order inquiries. Learn more about Sprout’s Shopify integration with this overview

 

Shopify FAQs

Can I apply a product tag to an Instagram or Facebook post with this feature?

No, not at this time.

I have more than one Shopify shop. Can I connect all of them?

No, at this time Sprout only supports a single shop connection.

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