How do I control which Sprout features my team has access to?

Managing complexity at scale is critical for Enterprise teams. Feature Access Controls allow Admins to configure which feature areas users can access based on their role or user permissions, enabling or disabling specific areas like Smart Inbox, Publishing, Listening, and Cases. Disabled features will be removed from the user's main navigation and hidden throughout the Sprout experience. Today, many Care Agents and other specialized users face cluttered experiences with features they don't need. Feature Access Controls allow Admins to simplify each user's view, reducing distractions and making it easier for teams to stay focused, productive, and compliant.

By tailoring access, you can:

• Streamline workflows: Users see only the tools relevant to their responsibilities, reducing clutter and confusion
• Drive operational efficiency: Teams move faster when interfaces are cleaner and more aligned with their daily work
• Decrease security risks and unnecessary data exposure: Admins will have full control over what users see, minimizing the risk to sensitive feature areas and data

How-to

To toggle on and off feature access in an Organizational Role, follow these steps:

1. Go to Settings by clicking your initials in the lower left hand corner
2. Click Roles & Team Members
3. Navigate to Custom Organizational Roles
4. Select the Role you wish to update
5. Find the feature(s) you wish to grant or remove access
6. Toggle on or off

To toggle on and off feature access for a user, follow these steps:

1. Go to Settings by clicking your initials in the lower left hand corner
2. Select Roles & Team Members
3. Click Teams & Members tab
4. Find the desired user under the Team Members section
5. Click the pencil icon to edit permissions
6. Navigate to Feature Permissions
7. Find the feature(s) you wish to grant or remove access
8. Toggle on or off

To toggle on and off feature access in a Legacy Role, follow these steps:

1. Go to Settings by clicking your initials in the lower left hand corner
2. Select Roles & Team Members
3. Ensure you’re on the Roles & Permissions tab
4. Scroll down to the Legacy Roles section
5. Find the role you’d like to update and click the pencil icon to edit
6. Navigate to Feature Permissions
7. Find the feature(s) you wish to grant or remove access
8. Toggle on or off