How do I downgrade my account?
Table of Contents
This article walks through options to downgrade your Sprout Social plan, user count, and add ons.
How do I downgrade my plan?
If you're looking to change your plan to a lower tier, reach out to your Customer Success Manager using the email connected to your Sprout account and confirm the plan name you'd like to use.
If you do not have a Customer Success Manager, reach out to successteam@sproutsocial.com to confirm the plan name you’d like to switch to.
How do I remove users?
- To remove a user from your account, navigate to Account and Settings > Settings > Roles & Team Members.
- Select the user you'd like to remove from the list beneath Your Company.
- Click the trash bin icon in the top-right corner.
- A confirmation modal appears with a notice that all Cases assigned to the user you are about to delete get reassigned to the account owner.
- Any content that the user had scheduled, added to the Sprout Queue, or saved as a Draft remains intact.
- Click Remove to finalize the process.
How do I remove Add-ons?
To remove add ons from your account reach out to your Customer Success Manager or Support team to complete the process.
Plan Downgrade FAQs
When will the downgrade take effect?
Your plan downgrade will go into effect at the start of your next contract cycle.
Will the downgrade affect my users?
Yes. All seats in your account will be impacted by the plan change. You may need to remove users or profiles before the downgrade can be applied.
Will the downgrade affect my profiles?
Yes. Each plan includes a specific number of profiles. If you switch to a lower-tier plan, your profile allotment will be adjusted accordingly, and you will be prompted to remove profiles to match the new plan's criteria.
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