What is Guardian by Sprout Social?
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Guardian by Sprout Social enhances social customer care and social media management efforts through AI-driven tools that ensure you securely and confidently handle customer data, removing brand risk and eliminating risks of fines. By using a combination or all of the Guardian features you can maintain a strong social media presence, especially in highly-regulated industries.
Securely handle your customer’s data, personalize your interactions, and enhance your brand safety by implementing the following features:
- Blocked Words - proactively stop off-brand or inappropriate messages by setting compliance-related parameters.
- Data Masking - hide sensitive data from direct messages in the Smart Inbox and Cases.
- Secure Forms - manage sensitive customer issues by securely collecting personally identifiable information (PII) in PCI-compliant forms.
These features can help ensure you humanize connection, maximize efficiency, securely handle important data, and ultimately up-level your customer experience.
Ready to get started? Use the form at the bottom of the page here to submit your interest to the Sprout team.
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