How do I search for a case?

To search for cases in Sprout, head to the Cases section of Sprout. You’ll find the search bar in the top-right corner of the page.

How Case Search Works

You can start typing in the search bar to look across case keywords, case IDs, and user profiles.

To narrow your search, you can either:

• Select an operator (like keyword, case_id, or from) from the dropdown, or
• Type the operator directly into the search bar.

Example Operators:

• AND, OR, NOT – to combine or exclude search terms
• case_id: – to search for a specific case by ID
• from: – to find cases from a specific user

Managing Filters in Your Search

By default, your search will follow any filters currently applied to the page. To search across all cases instead, click the Search all cases instead? button at the top of the case list.

Want to go back to your filtered view? Click Search within current filters instead.

Clearing Your Search

To reset your search:

• Click the x in the search bar, or
• Select the Reset button next to your filters.