May 2025

Releases this month

• May 8 - iOS Tasks deprecation
• May 9 - Instagram and WhatsApp Chatbot
• May 13 - Custom lockout and additional password settings
• May 21 - Social Listening Query Builder
• May 29 - Queues for case routing
• May 29 - Improved Case Management Report
• May 30 - Sprout Public API access for Advanced Plans

May 8, 2025

iOS Tasks deprecation

To ensure Sprout users have the best experience with case management in Sprout, on May 12, 2025, you'll no longer see the Tasks feature in the iOS Sprout app. But don't worry! You can still leverage case management workflows in Sprout desktop. To get started with Cases, check out this helpful guide.

May 9, 2025

Craft Chatbot Experiences for Instagram and WhatsApp

Now you can create tailored chatbot experiences for Instagram Direct Messages and WhatsApp, in addition to Facebook and X (formerly Twitter). This enhancement of the current chatbot functionalities means that you can now effortlessly connect with your audience on the platforms they favor. 

Learn more about using the bot builder in this article.

May 13, 2025

Customize user log in attempts and additional password settings to enhance your account security

Previously, users could attempt to log in to their Sprout account 10 times, before being temporarily blocked from logging in for two minutes. Now, you can customize the log in attempts, along with the length of the lockout. 

Learn more about customizing your password policy settings in this article. 

May 21, 2025

Unlock Powerful Topic Insights with Enhanced Query Creation

The updated Craft Your Query experience for Social Listening offers a smoother, more intuitive way to build queries. Create any query, simple or complex, with increased flexibility in adding and modifying keywords and keyword group relationships. With an improved layout, it's now easier to view, write, and understand queries so you can confidently track relevant conversations within your Listening Topics.

Learn more about building Social Listening queries in this article. 

May 29, 2025

Introducing Queues for efficient case routing

Care teams can now create queues for streamlined case distribution. Queues act as containers for inbound cases, organizing them by urgency, topic, or customer segment to ensure efficient routing to the right teams or agents. With this update, teams have the flexibility to assign cases manually or automate the process with routing rules. Queues will replace the previous "Teams" view in the Agent Workspace, allowing for more advanced workflows such as priority-based routing, escalations, and enhanced capacity management.

Learn more about creating queues with this overview.

May 29, 2025

Case Team Activity Report Is Now Part of the Case Management Report

To simplify your reporting experience, we’re merging the Case Team Activity Report into the Case Management Report. You’ll still have access to all the valuable data you’re used to, now in one comprehensive report. This change reduces confusion between the two reports and makes it easier to view and understand your historical performance. As part of the update, you’ll gain the ability to break down Case Management widgets by queue, helping Premium Analytics customers better understand case volume and types.

Learn more about the Case Management Report with this overview.

May 30, 2025

Sprout Public API available on Advanced+ Plans

All Sprout customers with Advanced Plans can access the Sprout Public API under Global Settings once granted the API Permissions permission by an Account Owner. You can then create new API Tokens and review API terms of service directly in the Sprout app.

To learn more about use cases for the Sprout API and how to leverage it for your organization, check out this overview. If you're ready to dive in, you can find our API documentation here.