May 2025

Releases this month

• May 8 - iOS Tasks deprecation
• May 9 - Instagram and WhatsApp Chatbot
• May 13 - Custom lockout and additional password settings

May 8, 2025

iOS Tasks deprecation

To ensure Sprout users have the best experience with case management in Sprout, on May 12, 2025, you'll no longer see the Tasks feature in the iOS Sprout app. But don't worry! You can still leverage case management workflows in Sprout desktop. To get started with Cases, check out this helpful guide.

May 9, 2025

Craft Chatbot Experiences for Instagram and WhatsApp

Now you can create tailored chatbot experiences for Instagram Direct Messages and WhatsApp, in addition to Facebook and X (formerly Twitter). This enhancement of the current chatbot functionalities means that you can now effortlessly connect with your audience on the platforms they favor. 

Learn more about using the bot builder in this article.

May 13, 2025

Customize user log in attempts and additional password settings to enhance your account security

Previously, users could attempt to log in to their Sprout account 10 times, before being temporarily blocked from logging in for two minutes. Now, you can customize the log in attempts, along with the length of the lockout. 

Learn more about customizing your password policy settings in this article.