How do I set up Instagram DMs for the Smart Inbox?
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Before you can start receiving your Instagram DMs and Story Mentions in the Smart Inbox in Sprout, you will need to ensure that you've enabled message access for Connected Tools in your Instagram Profile's settings.
This access setting allows you to view or send Instagram messages via Meta Business tools and third-party platforms like Sprout Social. If you do not allow this access, you can only view and send Instagram messages from Instagram directly.
An overview of managing Instagram Messages across apps can be found in this article from Meta’s Help Center.
How to Update Message Access in Instagram
- Open the Instagram app and log in to your Instagram profile
- Tap your profile icon at the bottom right
- Tap the three lines at the top right
- Select Messages and Story Replies
- Tap Message Requests
- Scroll down to Connected Tools
- Toggle ON Allow Access to Messages
Now you can navigate into Sprout to manually re-authorize your Instagram Business Profile and start receiving Instagram DMs and Story Mentions in Sprout.
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