Advanced Listening data availability

When you create a Listening Topic, Sprout Social automatically retrieves historical data for that Topic Query. The length of historical backfill and the time it takes to pull data into Sprout depends on the data sources you're listening to.

The following table provides a high-level view of what data is generally available. 

Network - The social network you're listening to.

Message types - The types of messages Sprout can listen to.

Backfill - The amount of time or the amount of data from which Sprout can pull historical data.

Update Schedule - The frequency of updates and the amount of data pulled into Sprout during each update.

Network Message types Automatic Backfill Update Schedule

 

Twitter

 

Tweets, Replies, Mentions, Quoted Retweets and Retweets (shares) 30 days or the last 200k messages Real time, within 10-15 seconds

 

Facebook

 

Posts, Visitor Posts and Comments. Dark posts are brought in if the page is owned 30 days Every 4 hours

Instagram Business

 

Posts. Comments are not included None Every 4 hours

YouTube

 

 

Videos. Comments are not included 30 days  Every day
Tumblr Articles. Reblogs are not included. 30 days Every 4 hours
Web Blog posts, Forum posts and news articles. Reviews and general web pages are not included. 30 days Every 2 days
Reddit Posts and comments 30 days or last 10k messages Every 4 hours

 

Historical Backfill Limits

If you want more historical data than what is provided in the automatic backfill, contact your Sprout Social Customer Success representative. Note that some limits do exist when completing a historical backfill for Listening. Those limits are outlined in the following table:

Network Manual Backfill Details

Twitter

March 2006 Can go back to the start of Twitter

Facebook

2 years or 600 messages/year Can get up to two years of data, however if there are more than 600 messages in a year, Facebook only returns the most important messages.

Instagram Business

Not available No historical capabilities exist

YouTube

 

2006 Less videos are returned the further in time you go back. For example, you'll get more data from recent videos than videos from 2006.
Tumblr 2006 Less messages are returned the further in time you go back. For example, you'll get more data from recent posts than posts from 2006.
Web 2 years  
Reddit 2 years  

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