How do I cancel my account?
Table of Contents
This article walks through the steps to cancel and deactivate your Sprout Social account.
To cancel your Sprout Social subscription:
- Click on Account and Settings > Billing
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Select Deactivate to start the cancellation process. Regardless of the type of plan you have, contract terms and pricing, Sprout automatically walks you through the cancellation process.
If you pay outside the app, Sprout will notify a Customer Success Manager to review and confirm your cancellation based on your service period.
FAQs
When will my cancellation go into effect?
Your cancellation will go into effect at the end of your current contract term. You’ll retain access to Sprout until that date.
What will happen to my posts, reports, inbox, files, and profiles once I cancel?
Once your account has been canceled, all posts, reports, files, and profiles will be deactivated in Sprout. No posts will be published, all workflows will stop, and data will no longer be collected.
How can I ensure my posts will not be published once my account is canceled?
Once an account has been canceled, all scheduled posts will not be published.
How do I disconnect all my profiles before canceling?
All profiles will automatically be disconnected from Sprout once your account has been canceled at the end of your contract term.
Check out this article for steps to proactively remove profiles before the end of your contract term.
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