Slack Integration

With Sprout’s Slack integration, you can easily stay up-to-date on your Sprout approval and Case workflows in real-time. Customize the notifications you want to receive in Slack, create multiple channels to stay organized and never miss a beat when responding to your inbound messages.

Enabling the Slack integration

To enable Sprout notifications in Slack, an Account Owner must enable the integration first. Once the integration is enabled for your account, any Sprout user can activate the webhooks and connect these in Slack. 

Note: Only account owners in Sprout can enable this integration.

  1. Enable the Slack integration for the entire account as an Account Owner. To do this:
    1. Navigate to Notification Settings in Sprout.
    2. Toggle Slack notifications on.
  2. Activate webhooks for your Slack account as a Sprout user.  If you’ve never performed this action before, please click on the Screenshot_2020-07-20_at_09.44.04.png button in Slack’s help center article before starting this process. After clicking the button, you will be able to:
    1. Create a Slack app with a descriptive name like Sprout Social Notifications.
      • Choose your workspace as the workspace.
    2. Activate webhooks for your Slack account.
      1. Navigate to Add Features and Functionality.
      2. Click Incoming Webhooks.
      3. Click the toggle to On to activate incoming webhooks.

    3. Create the webhooks.
      1. Click Add New Webhook to Workspace. Note that you can create one or multiple webhooks, depending on how many Slack channels you want to use to receive notifications.
      2. Click Copy to copy a specific webhook URL for your chosen Slack channel.
  3. Connect the webhook in Sprout. To do this:
    1. Navigate to the Notification Settings page in Sprout.
    2. Locate the specific type of notification you want to receive, and then select Slack. A popup window appears.
    3. Paste the webhook URL you copied in the previous workflow into the form field.
    4. Click Allow.
    5. Repeat this process for however many webhooks you want to create. You can only create one webhook per channel.

After these workflows are completed, any user in the designated Slack channel receives notifications for the activity you enabled notifications for. 

Notifications appear in the Slack channel as links, so you’re taken directly to Sprout’s web app to address the notification activity. Approval notifications link directly to the message activity page and Case notifications link directly to the Case activity page.

Each Sprout user who is a part of the channels can customize the notifications they want to receive in Slack on the Notification Settings page. The user can select or deselect each notification they want to see in Slack.


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