Failed post notifications
Sometimes posts you schedule to your networks might fail to publish. A content issue might occur or you might hit a rate limit. In any case, Sprout Social has a variety of ways to notify you when posts fail, so you can take action and get your posts to your audiences.
Rather watch a video? Check out the tutorial: Failed Post Notifications in Sprout
This article contains the following sections:
Failed Post notifications on mobile
For Sprout's mobile app, set up Failed Post notifications to stay in the know while you're on-the-go.
To set up notifications for failed posts:
- Tap
at the bottom right of the app.
- Tap Notification Preferences.
- Scroll down and enable the Failed Posts toggle.
After you enable these notifications, you can tap a failed post notification in the app. This opens Compose, so you can send, schedule or queue the post again.
There are various reasons why a post might fail to publish. For more information, see:
Failed Post Notifications on desktop
The Notifications Drawer for Sprout desktop gives you insight into your failed posts.
- Click
in the top-right corner to open the Notifications Drawer.
- Click
.
- Select Publishing from the dropdown. This will show you all of your failed post notifications.
- Click the issue you want to troubleshoot.
- Click View Post. You're taken to the Failed Posts stream.
- Fix and resend your post or delete it.
You can delete failed post notifications from the Notifications Drawer, but it's a best practice to only delete the notification once you understand or have resolved the issue.
Failed Stream
The Failed Stream is a dedicated space where you can view posts that failed to publish and learn what prevented a successful post. From the Failed Stream, you can revise, resubmit or resend a post to complete publishing. You can filter by Profiles in the right panel and sort by failure time above the stream.
To get started, navigate to Publishing > Failed Posts.
A banner at the bottom of each post states the issue. To learn more, click Show Details. To revise and resubmit or resend a post, click .
