How do troubleshoot my Instagram connection in Sprout?
Use these troubleshooting steps if you are experiencing issues when attempting to connect an Instagram Business Profile to Sprout. You can jump to any of the steps by clicking the following links.
1. Is Your Instagram Converted to a Business Profile.
2. Do You Have Admin Status on the Facebook Page?
3. Is Your Instagram Connected to the Correct Facebook Page?
4. Is Your Facebook Business Integration Set Up for this Profile?
1. Is Your Instagram Converted to a Business Profile?
First, verify that your profile is a Business Profile on Instagram. You can confirm this in the Instagram mobile application by going to your profile and tapping Edit Profile. Business Profiles have a section titled Business Information.
2. Do You Have Admin Status on the Facebook Page?
In order to connect an Instagram Business Profile or a Facebook Page to Sprout, you need admin status. To check this, you can go to the associated Facebook Page and click Settings. Next, click Page Roles.
Your role must appear as an Admin, not Editor or Analyst. If you don’t see an Admin status, contact an Admin for assistance.
I don't see Page Roles
If Facebook Page Roles are unavailable, your Group may have been moved to Facebook Pages Experience. If so, you may need to check in Facebook Business Manager to confirm you're an admin. To check for permissions in Facebook Business Manager:
- Navigate to https://business.facebook.com/
settings. - Navigate to Accounts > Settings.
- Select your Page.
- Expand your permissions. Your Role must be set to Manage Page.
3. Is Your Instagram Connected to the Correct Facebook Page?
For this setting, you must check the Instagram mobile application again. While the setting may show as connected on Facebook, verify the connection from Instagram’s mobile application specifically.
To do this, go to your profile in the Instagram mobile app and tap Edit Profile. Tap the Page in the Business Information section. Confirm that the correct Facebook Page is selected.
If the correct Facebook Page isn't showing, using Facebook's mobile application, log into the same Facebook personal profile through which you have Admin access on the Facebook Page.
If the correct Page is not connected, click on the correct Page and then click Done.
Note: If you experience a Page Already Owned or Confirm Connection error when switching Pages, confirm that you also have Admin status on the Facebook Business Manager account (on the same Facebook personal profile which has Admin access on the Facebook Page). Permission settings in Business Manager are separate from permissions in a Facebook Page. You can confirm that you have Admin status on the Business Manager account by going to Business Manager > Settings > Users > People > and then confirm that you have a Shield icon next to your name.
If you don't have Business Manager Admin status, a Business Manager Admin needs to switch to the correct Page. Once they’ve taken that step, you can connect the profile in Sprout as expected.
4. Is Your Facebook Business Integration Set Up for this Profile?
If the previous settings are correct and you still can't connect, check your Facebook Business Integration settings. To update the setting and allow Sprout access to your Instagram Business Profile, remove Sprout Social’s integration from Facebook.
This won't delete your profiles from Sprout, though it will require them to be reauthorized. Do not select the "Also delete all posts, photos and videos on Facebook that Sprout Social may have published on your behalf" box, as this deletes any prior posts.
Go back to your Sprout account and follow the steps to update your Instagram Business Profile, which should now show as an option to connect. This reauthorizes Sprout so that you can post to Facebook and Instagram across all of your profiles.
If you see a red triangle icon next to your bell icon in the top right corner of your screen , click the bell icon > Issues > the profile > Reconnect. Otherwise, your Instagram profile should be connected as a business in Sprout.
If you have checked these settings and are still experiencing difficulties with connecting profiles, contact our Support Team.
