Troubleshooting Instagram Connection Settings

Go through the following troubleshooting steps if you are experiencing issues when attempting to connect an Instagram Business Profile to Sprout. You can jump to any of the steps by clicking the links below.

1. Is Your Instagram Converted to a Business Profile. 
2. Is Your Instagram Connected to the Correct Facebook Page?
3. Do You Have Admin Status on the Facebook Page?
4. Do You Have Admin Status in Business Manager?
5. Is Your Facebook Business Integration Set Up for this Profile?

1. Is Your Instagram Converted to a Business Profile?

First, verify that your profile is a Business Profile on Instagram. You can confirm this in the Instagram mobile application by going to your profile and tapping Edit Profile. Business Profiles will have a section titled Business Information.

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2. Is Your Instagram Connected to the Correct Facebook Page?

For this setting, you must check the Instagram mobile application again. While the setting may show as connected on Facebook, you should verify the connection from Instagram’s end as well.

To do this, go to your profile again and tap Edit Profile. Tap the name of the connected Facebook Page in the Business Information section. Confirm that the correct Facebook Page is selected.

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If the Page appears to have the correct name, but no profile photo, the connected Page is most likely one that Instagram created when you converted to a Business Profile. To resolve this, tap on the Page that includes your profile photo - after this step, checkmark.jpg should now appear next to the correct Page.

If the correct Facebook Page is not showing at all, using Facebook's mobile application, log into the Facebook Page to which you have admin access. If this process still does not show the correct Page, you’ll need to continue to the next step to check whether you have the correct admin access on the desired Facebook Page.

3. Do You Have Admin Status on the Facebook Page?

In order to connect an Instagram Business Profile or a Facebook Page to Sprout, you need admin status. To check this, you can go to the associated Facebook Page and select Settings. Next, select Page Roles.

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Your role must be displayed as Admin here, not Editor or Analyst. If you don’t see Admin status, you’ll need to contact an admin or the Page Owner for help.

If you do have admin status on the Page and are still not able to connect your Page to Sprout, check the settings in Facebook’s Business Manager next.

4. Do You Have Admin Status in Business Manager?

If your Page is set up through Facebook Business Manager, you need a separate setting from the Page that allows admin access to the entire Business Manager account.

You can confirm that you have Admin status in Facebook's Page Roles as well. Next to the listed Page Owner, click View and scroll down to ensure that you are listed as a Business Manager admin. Please note that this is a separate permission from being an admin on the Page itself, and allows you permissions within the overall Business Manager account.

Note: Permission settings in Business Manager are separate from permissions in a Facebook Page. You should confirm that you have Admin status in the Business Manager that controls your target Page.

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If you do not have admin status, you must contact the owner of the account, or ask another user with admin status to connect the profile to Sprout.

5. Is Your Facebook Business Integration Set Up for this Profile?

If you have the necessary Page and Business Manager permissions for the associated Facebook Page, you’ll want to check your Facebook Business Integration settings. To update the setting and allow Sprout access to your Instagram Business Profile, remove Sprout Social’s integration from Facebook.

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This will not delete your profiles from Sprout, though it will require them to be reauthorized. Please do not check the Also delete all posts, photos and videos on Facebook that Sprout Social may have published on your behalf box, as this will delete any prior posts.

Go back to your Sprout account and follow the steps to update your Instagram Business Profile, which should now be showing as an option to connect. This will reauthorize Sprout Social so that you can post to Facebook and Instagram across all of your profiles. If you see Red_Triangle.png in the top left corner of your screen in Sprout, please click on the icon to reconnect your profiles and Pages. Otherwise, your Instagram profile should now be connected as a business in Sprout!

If you have checked these settings and are still experiencing difficulties with connecting profiles, please contact our Support Team.

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