Troubleshooting Instagram Connection Settings

Go through the following troubleshooting steps if you are experiencing issues when attempting to connect an Instagram Business Profile to Sprout. You can jump to any of the steps by clicking the links below.

1. Is Your Instagram Converted to a Business Profile. 
2. Do You Have Admin Status on the Facebook Page?
3. Is Your Instagram Connected to the Correct Facebook Page?
4. Is Your Facebook Business Integration Set Up for this Profile?

1. Is Your Instagram Converted to a Business Profile?

First, verify that your profile is a Business Profile on Instagram. You can confirm this in the Instagram mobile application by going to your profile and tapping Edit Profile. Business Profiles will have a section titled Business Information.

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2. Do You Have Admin Status on the Facebook Page?

In order to connect an Instagram Business Profile or a Facebook Page to Sprout, you need admin status. To check this, you can go to the associated Facebook Page and select Settings. Next, select Page Roles.

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Your role must be displayed as Admin here, not Editor or Analyst. If you don’t see Admin status, you’ll need to contact an Admin for assistance.

3. Is Your Instagram Connected to the Correct Facebook Page?

For this setting, you must check the Instagram mobile application again. While the setting may show as connected on Facebook, you’ll need to verify the connection from Instagram’s mobile application specifically.

To do this, go to your profile in the Instagram mobile app and tap Edit Profile. Tap the Page in the Business Information section. Confirm that the correct Facebook Page is selected.

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If the correct Facebook Page is not showing at all, using Facebook's mobile application, log into the same Facebook personal profile through which you have Admin access on the Facebook Page.

If the correct Page is not connected, you’ll need to click on the correct Page and then Done.

Note: If you experience a “Page Already Owned” or “Confirm Connection” error when switching Pages, you’ll need to confirm that you also have Admin status on the Facebook Business Manager account (on the same Facebook personal profile which has Admin access on the Facebook Page). Permission settings in Business Manager are separate from permissions in a Facebook Page. You can confirm that you have Admin status on the Business Manager account by going to Business Manager > Settings > Users > People > and then confirming that you have a Shield icon next to your name.

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If you do not have Business Manager Admin status, a Business Manager Admin will need to use the Instagram mobile application to switch to the correct Page. Once they’ve taken that step, you should be able to connect the profile in Sprout as expected. 

4. Is Your Facebook Business Integration Set Up for this Profile?

If the previous settings are correct and you’re still unable to connect, you’ll want to check your Facebook Business Integration settings. To update the setting and allow Sprout access to your Instagram Business Profile, remove Sprout Social’s integration from Facebook.

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This will not delete your profiles from Sprout, though it will require them to be reauthorized. Please do not check the "Also delete all posts, photos and videos on Facebook that Sprout Social may have published on your behalf" box, as this will delete any prior posts.

Go back to your Sprout account and follow the steps to update your Instagram Business Profile, which should now be showing as an option to connect. This will reauthorize Sprout Social so that you can post to Facebook and Instagram across all of your profiles.

If you do see a red triangle icon next to your bell icon in the top right corner of your screen , click the bell icon > Issues > the profile > Reconnect. Otherwise, your Instagram profile should now be connected as a business in Sprout.

If you have checked these settings and are still experiencing difficulties with connecting profiles, please contact our Support Team.

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