Bot Builder Settings

Sometimes your Bots might need some freshening up or you might want to change your Bot settings. Using the Settings tab in Bot Builder, you can manage your Sprout Social Bots.

When you navigate to the Settings tab, you can update:

• the Chatbot Name
• the Chatbot Description
• the Auto-complete messages setting
• the Type indicators setting
• the Welcome Message ID

Enable Typing Indicators

With this switch turned on, typing indicators appear before chatbot messages are sent. This gives the end-user an experience that mimics chatting with a person.

Ad Plugins for Chatbots

You can promote chatbot experiences created in Sprout on Facebook Click-to-Messenger ads or Twitter Direct Message Card ads. Using an ad ID string generated in Sprout, you can plug your chatbot workflow into an ad on each network.

Click Copy ID under Welcome Message ID for Twitter or Bot Payload for Facebook.

Next, paste the ID into the appropriate field during the ad creation process for each network.

You can learn more about where to paste this ID for Twitter in our Create a Direct Message Card article. For more details about this process in Facebook see Ads that Click to Messenger.