HubSpot Service Hub Integration

Sprout integrates with HubSpot Service Hub, HubSpot's help desk and ticketing software. The integration allows Sprout users to task incoming messages as Support issues, which converts the task into a help desk ticket within Service Hub. Within the task view, comments left on the issue can be seen in both Sprout and Service Hub.

Integration with HubSpot Service Hub is available on Corporate and Enterprise plans.

Connecting Your HubSpot Service Hub Account

To connect a HubSpot account, you must be the Account Owner in Sprout. Click Screen_Shot_2018-07-19_at_10.46.52_AM.png, then select Helpdesk Integration.

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Next, click Connect under HubSpot. You will be taken to HubSpot for authorization.

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Assign & Manage HubSpot Support Tasks

Now, you can assign messages from Sprout Social as tickets in HubSpot.

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With bidirectional communication, support agents may stay within Hubspot to resolve tickets and the social team can continue working within Sprout Social.

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Any internal notes made in the HubSpot ticket will reflect in the Task Activity section within the task in Sprout Social.

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