HubSpot Service Hub Integration
Sprout integrates with HubSpot Service Hub, HubSpot's helpdesk and ticketing software. This integration allows Sprout users to task inbound messages as Support Issues, which converts the task into a helpdesk ticket within Service Hub. Within the task view, comments left on the issue can be seen in both Sprout and Service Hub.
Integration with HubSpot Service Hub is available on Professional and Advanced plans.
Connecting Your HubSpot Service Hub Account
To connect a HubSpot account, you must be the Account Owner in Sprout. Navigate Account & Settings > Settings > Inbox Integrations.
Click Connect beneath HubSpot. You will be taken to HubSpot for authorization.
Assign & Manage HubSpot Support Tasks
Now, you can assign messages from Sprout Social as tickets in HubSpot.
With bidirectional communication, support agents may stay within Hubspot to resolve tickets and the social team can continue working within Sprout Social.
Any internal notes made in the HubSpot ticket will reflect in the Task Activity section within the task in Sprout Social.