HubSpot Service Hub Integration

New to Sprout Social? Learn how our integration with Hubspot fits into our suite of team collaboration tools here.

Sprout integrates with HubSpot Service Hub, HubSpot's helpdesk and ticketing software. This integration allows Sprout users to task inbound messages as Support Issues, which converts the task into a helpdesk ticket within Service Hub. Within the task view, comments left on the issue can be seen in both Sprout and Service Hub.

Note: Integration with HubSpot Service Hub is available on Professional and Advanced plans.

Connecting Your HubSpot Service Hub Account

To connect a HubSpot account, you must be the Account Owner or have Manage Profiles and Permissions enabled in Sprout. Navigate to Account & Settings > Settings > Integrations

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Click Connect beneath HubSpot. You will be taken to HubSpot for authorization.

Assign & Manage HubSpot Support Tasks

Now, you can assign messages from Sprout Social as tickets in HubSpot.

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With bidirectional communication, support agents may stay within HubSpot to resolve tickets and the social team can continue working within Sprout Social.

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Any internal notes made in the HubSpot ticket will reflect in the Task Activity section within the task in Sprout Social.

 

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