How do I create and configure Message Spike Alerts?

Message Spike Alerts send email or mobile push notifications when incoming messages exceed the maximum hourly average, based on sensitivity that you configure.

How do I create alerts?

You can create alerts after you create a Custom View in the Smart Inbox. Create your Custom View and then:

1. Click the Real-Time Activity button at the top of your Custom View.
   
   
2. Click Configure. The Message Spike Alert Configuration window opens.
3. Add in users by either typing their name or click Add everyone shared in this Inbox View to notify anyone who has access.
4. Set the Alert Sensitivity by dragging the slider. As you adjust, the pink bars help you understand how many spike notifications you would receive over the time period you select, based on the Max Hourly Message Volume.
5. Click Save.

How do I configure, update and edit alerts?

1. Navigate to Account & Settings > Settings > Inbox Settings.
2. In the Message Spike Alerts widget, toggle each Spike Alert on/off and configure sharing and sensitivity settings.
   Tip: Each Inbox View can have their own Message Spike settings, so feel free to adjust each based on how frequently you want to be notified of increased activity for those views.
3. Click Configure.
4. Add in additional users by either typing their name or click Add everyone shared in this Inbox View to notify anyone who has access.
5. Adjust the Alert Sensitivity by dragging the slider. As you adjust, the pink bars help you understand how many spike notifications you would receive over the time period you select, based on the Max Hourly Message Volume.
6. Click Save.

Note: Mobile push notifications for Message Spike Alerts can be configured individually in the Sprout mobile app.

How do I see notifications?

When a spike is detected, Sprout notifies all of the team members included in the Spike Detection configuration.

Go to your Smart Inbox to see the Custom View that is experiencing the spike, identified by the pink Message Spike icon.

When you're in the Custom View where the spike is occurring, you can see how long ago the spike began. You can also Adjust or Dismiss the notification from there.