Brand Keywords

Oftentimes, people will talk about your brand, a product you sell or a hashtag campaign you’re running, and they don’t take the time to mention you directly on social. If you aren’t actively searching for these types of messages, you may miss out on important conversations. Brand Keywords are custom searches that are constantly running and will display results in your Smart Inbox, which you can interact with just like any other message.

Adding Brand Keywords

To add a Brand Keyword, scroll to the bottom of the Right Bar in the Smart Inbox and click Add Keyword.

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Note: Only Account Owner and users with Manage profiles & permissions enabled may add keywords.

Choose between Twitter Keyword, Instagram Hashtag or Instagram Location and type in your keyword in the search box at the top.

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Twitter Keywords support targeted location searches. You can enter a location in Near This Place and choose to surface results from 5, 10 or 25 miles or kilometers away.

In the event your Brand Keyword gets intricate, you may name your keyword via the Name Keyword dropdown to make it easier to reference in the Smart Inbox.

Once you save your keyword, results will populate as new messages in the Smart Inbox. You can reply, task and perform contextual message actions to these messages just like any other message.

Note: Instagram hashtag searches will only find hashtags that are used in a photo's caption as well as the first comment in a thread. Due to API limitations, it's not possible to find hashtags used in subsequent comments.

Creating More Complex Twitter Keywords

Through the use of one or more multiple search operators, Twitter Keywords may be made more complex to find specific conversations about your brand.

Click search operators beneath the keyword box to display a list of advanced search operators.

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To illustrate potential use cases, we’ll use the fictional brand Sprout Coffee Co. They have an active social audience and customers often tweet photos of their barista coffee creations. Sprout Coffee Co. wants to see, engage with and potentially retweet their customer’s messages and other relevant content to their audience as a part of their brand marketing strategy.

Here are a few examples of advanced search options and keyword strings Sprout Coffee Co. might want to use:

1. Aggregate a series of phrases related to Sprout Coffee Co. in one search by coupling the "exact phrase" and OR operators. This search will pull Tweets where any or all of these phrases are used.

“want Sprout Coffee" OR "love Sprout Coffee" OR "need Sprout Coffee"

2. Find audience members who share links to Sprout Coffee Co.'s website (including interior pages, product pages or blog posts that start with the root URL) in English (lang:en), filtering out any posts that are coming 'from' the Sprout Coffee Co. Twitter handle.

mysproutcoffee.com -from:mysproutcoffee lang:en

3. People who tweet to @SuperstarCoffee, Sprout Coffee Co.'s competitor, but also about "Sprout Coffee”.

“to:SuperstarCoffee "Sprout Coffee"

Note: Brand Keywords should follow Twitter best practices for best results. Searches can be limited due to complexity. If too many keywords and operators are combined in a single search, Twitter may not be able to provide results. If your search is not able to return any results, try adjusting your keyword/operator string to reduce complexity or specificity.

Now that you know how to control message visibility and find new conversations about your brand, let's discuss how to take action on the messages in your Smart Inbox

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